NEW ZEALAND CAR RENTAL REVIEWS

The service was pretty good. I originally booked a Prado and was looking forward to it, but when I got there, they said it wasn't available and gave me an Isuzu instead. I was a bit disappointed at first, but the car looked pretty cool, it was clean and tidy, and had driving assistance. It was easy to drive and accompanied me for 12 days. Thumbs up.

Excellent service

Terrible rental company When picking up the car, they just printed out the contract for you to sign without mentioning the additional insurance options, forcing you to pay extra. Afterwards, you'll be charged additional insurance fees! Also, there are no gas stations near the airport, so you need to return the car with a full tank. Please 'prepare a small fuel container' with 1 liter of fuel, and manually add it to the tank when returning the car to avoid extra fuel charges! A very petty company.

The car was old - had done over 160,000 kms - and not in good condition.

特にAutounion 自体に問題はありませんでした。問題はQEEQの資料に書いてあったAutounionの住所が間違っていたことです。車返却の為に早朝ナビの案内に従って行ったら、全く違う所に到着しました。そこにいたトラックの運転手に住所を見せたらここに間違いないという。QEEQに記載の住所が間違っていることが明確になり、私達は大変焦りました。帰国フライトは10:05で余裕なし。やむを得ず近くを走り回って偶然Autounionを見つけて事なきを得ました。但しこれはQEEQの問題でAutounionの問題ではないと思います。

Autounionの欄に書いたQEEQ資料の住所誤記以外は良かったと思います。Autounionの住所が間違っていますので、大至急調べて訂正して下さい。ナビがあっても住所が間違っていたら何の役にも立ちません。

The customer service of the rental car company could not provide the correct drop-off location as per my request. They just kept repeating the complicated drop-off instructions! The overall service level of the staff needs improvement!

Satisfied

Overall good. The Toyota Prado runs on diesel and there's an additional charge of 6 cents per kilometer. Also, returning the car half an hour late cost me 88 dollars.

No Chinese service at pickup, making communication difficult, especially when dealing with accidents. There is Chinese service at dropoff, making it simpler.

Quite good

Average

great value

As perfect as always

Very satisfied

Overall quite satisfied. The car was a bit old, but in decent condition.

Very good.

Very good!

The service was excellent, including a pickup and drop-off service. Daniel patiently explained the traffic rules to me.

Satisfied, very satisfied.

Highly satisfactory

I am very satisfied with this car rental experience.