NEW ZEALAND CAR RENTAL REVIEWS

Very satisfied. Didn't know there was a free shuttle to pick up the car. Reasonable price and good vehicle condition.

Very satisfied, friendly service.

Overall very good, including the car condition. The only improvement needed is that the store phone is a voice call system that's hard to communicate with. Also, they charged a road usage fee, and my email inquiry to their sales team received no response.

Highly satisfied

Very satisfied

Great, picking up and returning the car was very convenient.

Excellent experience, great value for money and very helpful staff. I would highly recommend this company and will definitely use them again

I made two car rental reservations with mode during my visit to New Zealand. One was at Queenstown from 4/19 to 4/27 and the other was at Auckland from 4/27 to 4/30. I am not sure what’s mode’s standard SOP to check return car. When we picked up the car on 4/19 at Queenstown, we were told that as long as we return the car at 8:30am, they will send shuttle to take us to the airport immediately. We arrived at 8:20 but could only wait till customer service rep to open the door at 8:30 sharp. He took more than 20 photos of the car, then drive the car to the parking lot (when I thought he was doing a test drive.) Then he returned to the front door where we waited, said he would ask his colleague to take us to the airport. We waited a few more minutes, just to find him chatting with the guy at back door…. We almost missed the deadline to check in luggage if our flight to Auckland was not delayed. I must say the experience was extremely awful! On the other hand, when we returned the car at Auckland, the Service Rep didn’t take any single photo of the car!

Received a free upgrade to a Toyota hybrid. The car was in great condition, had enough power, and was easy to handle. Very satisfied.

Very satisfied

Very satisfied

Very satisfied

Very good

Extremely satisfied

The overall process was simple, the staff at the pickup location provided clear directions, and we got an upgraded hybrid car which was very stable to drive.

Excellent

The service was terrible, and they charged arbitrary fees. There was no mention of these charges before renting or upon arrival at the store. They demanded additional fees for adding a driver and charged a roadside assistance fee even though we declined their insurance because we already had coverage. They just handed over an app for signing without explaining the contract details, leaving out crucial information knowing that our English wasn't perfect.

This is my first time encountering an in-store payment method. There was a discrepancy between the actual payment and the contract amount. The car rental company seemed dissatisfied with QEEQ, but the staff was helpful in resolving the issue. The car was in good condition, which is commendable for a 29-day rental period.

Overall very convenient

The process was quick and easy. The service was excellent and very satisfying.