NEW ZEALAND CAR RENTAL REVIEWS

Overall, it was quite convenient and the condition of the car was good. I was quite satisfied with the entire process. When returning the car, I saw another domestic tourist who seemed to have had an accident. I overheard something about a lawyer, which made the situation seem unpleasant. The handling did not seem very appropriate. If you're not a local, you might find yourself in a difficult situation.

Enthusiastic and considerate service

Average

The shuttle service was prompt, but note that the communication phone line is in English.

Proactively contacted, airport pickup and dropoff, comprehensive reminders, excellent service.

Clear and straightforward, no issues. We were greeted by a Taiwanese lady at Queenstown Airport, communication was very easy.

Very satisfied.

Very satisfied

Lost items left in the car were not handled in a timely manner, even though I had just returned the car less than 10 minutes ago.

Added an additional driver for $27 for 10 days, very affordable.

The experience was quite good.

The listed phone number was automated, and no one answered. It took us an hour and a half with all our luggage. I had to walk against traffic on the road to pick up the car and then drive back to get my family. We faced extreme difficulties right after landing. The platform did not verify the rental company’s contact number, which is a serious negligence. I demand compensation. When I contacted the platform for the rental company's contact, they told me to add a 9 in front. I'm completely speechless!

Overall satisfied, but some staff members need to improve their service quality.

Renting a car was very convenient!

Great, smooth communication

Very satisfied, extremely satisfied. The staff were kind and friendly, just like family.

When we returned the car, there happened to be a staff member patrolling the parking lot. They took the keys and said everything was okay, so we left. Important note: there was no joint inspection of the car! Two days later, we received an email notification of car damage and a hefty bill!

The process was very quick.

The service attitude is good.

The service was quite good.