The initial car was a 2017 model and we found issues after 2 days of driving. We reported to the company and showed them the video clip as proof, the company replaced us with a new car of the same model That made our trip more pleasant. Thank you!
The entire process was very smooth with only a hiccup on pick up.
There was some trouble contacting the office to arrange for pick up, but once that was solved, the entire experience was excellent.
Advice future customers contact the office a day before they fly in to avoid the problems I encountered.
Excellent! The in-store service was great. The staff were very friendly, helpful, and polite. They even provided a free driving guide and a booklet on New Zealand's traffic regulations. Very considerate.
Very satisfied, the service attitude was excellent. We needed to return the car in a different location, and despite making a mistake during the booking, they patiently helped us resolve it.
The car was a hybrid, but it was 10 years old so the battery only kicked in for a few minutes at a time, so was probably not worth it’s extra weight in the car
About QEEQ:10.0/10
Yes price drop protection did work, well worth the fee.
Staff were ultra friendly. Total conversationalist and made pick up and drop off easy.
About QEEQ:10.0/10
It’s good. A bit confusing with the layout and US dollar considering I live in NZ but getting easier to understand as it’s my second time booking with QEEQ.
Initially booked the car for pickup at Queenstown Airport on 12.13 and return at Christchurch Airport on 12.24. The service at Queenstown was excellent.
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