NEW ZEALAND CAR RENTAL REVIEWS

Very friendly

The cars are very new; I got one that had been out for just over ten days. I'm quite satisfied with the car. However, the store's upselling services are a trap. Don't choose the option to let them refuel the car.

The store assistant noticed that we had 4 suitcases and thoughtfully upgraded us to an Outlander with a larger trunk. The car, a 2021 model, was in excellent condition and we had no issues throughout our trip. Additionally, being a hybrid, it was quite fuel-efficient. We were very satisfied with the car. The store assistant was of Indian descent and his English accent was a bit difficult for us at first. Thankfully, we met a kind lady who helped us translate everything, which made it possible to sort out the extra driver and full insurance. We hope others have the same good luck as we did.

The car was okay. Nothing fancy. A/C was just okay. However it handled well and have no complaints.

A good booking platform, no concerns.

Great service attitude. Although I don't understand English well, they patiently used a mobile translator to communicate.

Very helpful to provide me with the car I had hired and not the similar.

Always book through them.

The Apex staff at both Christchurch and at Auckland were very friendly and helpful, making the whole process easy and stress free.

I found the QEEQ system very straightforward to use for searching and booking. The value for money was excellent.

慣れない英語で円滑にコミュニケーションが取れない中、丁寧にご対応いただき感動しました！ 次回ニュージーランドに来る機会があれば必ずもう一度利用します！

Excellent! The car was brand new with only 7000 kilometers. Pick-up and drop-off processes were quick.

I had a great experience in overall, the car condition was good and well maintained.

The service was great!! Prompt respond.

Pretty good

Apex is excellent. They know their stuff and gave me the type of car I asked for. Pick up and drop off were painless. A fantastic drive.

I've used QEEQ in Korea and now in. The experience is very good. Clear and straightforward booking process. God advice given on insurance so we don't have to buy at the car rental at pick up.

Very user friendly in every aspect!

Great platform to search for good deals

I booked a Mitsubishi ASX, but was given a Mitsubishi Outlander, it was a little bigger but comfortable the same. Pick up instructions was to call up for a free transfer to Ace Rentals about 1-2 km away from Queenstown airport terminal, the transfer was smooth. At pickup, the guy was clear to explain and checked all documents, but cautioned me about my liability excess is $5500, that got me worried even I bought AXA coverage through QEEQ. At returning the car, the lady was not helpful, I had a dent on the vehicle front passenger bumper cause by a big landscaping rock while reversing for parking, she seemed panicky and quickly made a report for me and charged me excess of $5755.08 on my card. She was not helpful to explain how is the process, more worried about the next customer picking up vehicle, when I ask for credit card slip, she said she do not have one for me, luckily I took a photo of Ace Rentals copy which I signed. Later then I realised on the accident report it said they charge me excess $4783, but then I paid on credit card $5575.08, still not sure why, hopefully could be resolved later when they obtain an assessment of cost of repair to bumper, after Christmas they say. When I ask for if they have a telephone contact which I could call from Singapore, she said another guy will call me. I kept calm , since I had to catch a flight, and trust QEEQ and AXA insurance would help clear things up.

Excellent platform, have been using this for all my overseas car bookings.

Pretty good

The store changed locations without informing us.

Very satisfied

Satisfied

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car full of dent and scraped

lots of paper