NEW ZEALAND CAR RENTAL REVIEWS

Everything went smoothly. A staff member picked us up at the airport to rental car location

Was 1st time but everything went relatively smoothly

The car suited our purpose very well. However there were some technical issues regarding the satnav, the radio and bluetooth.

Everything was perfect

Very nice treatment when we picked up the car, we were upgraded to a Toyota RAV which is a little bigger than the one we booked.

Overall, the experience was terrible. Avoid this rental company at all costs. We booked in advance and paid, but when we arrived to pick up the car, they said it wasn't ready. They offered to take us to our hotel and promised the car would be delivered in two hours. When it finally arrived, they said there was a missing signature, so I had to go back to sign and pick up the car. When returning the car, they initially said someone would take us to the airport, but when we got there, they said no one was available, and we ended up waiting for at least 20 minutes with an uncertain time frame. In the end, I had to spend 22 dollars on a taxi to the airport. The car condition was far from what was advertised; it was an older car with over 100,000 kilometers and had an unpleasant smell. This was the worst rental experience ever. The front desk was full of complaints, and the manager had a terrible attitude. Avoid this company!

Nice and friendly staff at Snap offices but out of hours pickup staff was very unhelpful. Unfortunately, no car seat was provided despite ringing to confirm the day before - a real pain when you arrive at 10pm. Drop off location in Queenstown was not updated either so chasing our tails before getting to the airport was also frustrating. Impossible to reach them on the phone without having to wait minimum 30 min. Probably wouldn't use them again.

Total amount to be paid at the counter was higher than advised by Qeeq when booking.

Great car and very convenient airport shuttle.

Car was fine. Location was fine. Staff were polite enough but almost too relaxed. No sense of urgency. I just wanted to hurry them up a bit.

Easy to use and so cheap

Car is relatively new and in good condition. Tyres were in good condition too, which is important due to the long drive.

pricing was a little confusing. but the price check works. should have helped saved a little; assuming I get pass the line items for the charges.

Everything was great.

Very helpful. They assisted to make changes to the pickup. Good value for money.

The vehicle was a Toyota yards hybrid. They claim it was a 2013 but it seemed even older than that. Headlight lenses were "fogged over" from age so they weren't very bright at night. The car had numerous scratches & dents.

The full protection coverage which I decided to purchase through your website because of advertising a better deal would have been cheaper to purchase at the counter at Yes Rental ($22NZD/day)

We have not got the car we booked for. I was told that the car we booked is not available due to Christmas holiday. And they offered me to take Suzuki swift instead at the same cost. We explained to them of many luggage problem. They told me to rent another Suzuki swift and pay additional cost. Firstly we wanted to take this offer but another driver forgot to bring original driving license. So we have only one driver. This driving two cars offer is not possible. We checked with other car rental companies but they have no car available as well We were upset and looking for other option such as flying from Auckland to Wellington directly on that day and cancelled all other booking we made such as hotels and touring programs which we booked and paid. After spending more than an hour to find solution at nearby car rental booth there was another customer who heard of our situation, he kindly told us that he was offered Susuki swift option as well which he took it but he returned to change the bigger car after he went to the garage and he found that there were some big cars in parking garage. So we have a hope, we returned to the booth and asked the front officers in begging manner to check the available car, luckily they offered us the Mitsubishi Triton with cab and fiber back covered trunk. This car is suitable to carry three people and all luggages. We took this offer which charged at the same price we original booked. We delayed three hours in car rental situation so we have to skipped some program to catch up the rest. It was shock and upset situation for us which are foreigner tourist. we would like you to find the proper solving problem in future Regards,, Sannpat Rattakham

Everything went as smooth as possible.

Pick up counter closing at 4.00 pm too early .our flight was delayed so had to ask counter staff to stay open for a bit longer.Saff was very unhappy about it and rushed though the pick up.

No problems at all with the rental and the service received. I think the tyres on the vehicle need to be checked. When refuelling, I noticed they were a little bald.

It was a very spacious car and we enjoyed our trip as there was a good spacious car

Excellent

The staffs in Yes Rental were very friendly, helpful and very professional. Absolutely, appreciated the courtesy pick-up and drop-off to the airport.

Excellent experience on my very first car rental on Qeeq.com. Really good and competitove price.

Arrived at 1:30 so they said we had to bring the car back at 1:30pm instead of our initial 2pm booking time. Great customer service would have left it at 2pm drop off!

Car and booking process was fine; counter staff was amongst the least helpful of any retail employee I have encountered in the last 12 months anywhere

All good