We had an excellent service at the Car rental/ pick up in Denver.
Sandy the lady who helped us initially was very efficient and professional and she waited to have her break to help us with our booking.
About QEEQ:10.0/10
Very pleased with the service and the car that we were provided was excellent.
Was extremely skeptical about booking through qeeq and fox rental car and took a chance.
Best chance I ever took! Easy to book and fox rental car was a BREEZE!
my flight was delayed by 1h30. when i got to the fox counter. there was no longer my little car that I had reserved and already paid for. the gentleman from fox never wanted to give me a car unless i paid. I had to pay $230 us for a bigger car. even if fox had rented my car which was already paid.
“I will not be using FOX again if I have an option.”
About FOX RENT A CAR:8.0/10
The car was dirty both inside and out. I do understand that for the price we paid that we could not expect the perfect car, but we received a car where the inside padding above the driver's side of the car door kept falling out.
Although I provided an international insurance cover on the day, I was sold another cover because the person at the counter gave my wife the impression that we were not at all covered and I had to take out another insurance on the day.
FOX Rent A Car made me wait one-hour and fifteen minutes because my vehicle was not available. They made me wait in the lobby and only when I approached them they made me wait longer until they completed the booking they were handling or I would have waited even longer. They were rude and not organized, a terrible experience.
About QEEQ:8.0/10
There were hidden charges that was not included in your price which I am not happy or pleased about. At least rentalcars.com adds fees and taxes to their quotes, so QEEQ is misleading and I now have to question future rentals going forward.
Fox pushed to up sell when processing us through by having the agent say we needed to purchase $12.99 per day for the electronic highway toll pass while driving in Florida. The agent said there were no longer any cash toll booths on any toll highway. This was not true…
We declined and we’re nervous about the tolls, after researching the issue and using cash toll booths we felt a lot better about it.
“delayed arrival handled professionally and competently.”
About FOX RENT A CAR:8.0/10
If it were normal I wouldn't leave a review. I missed my flight b/c traffic and arrived late. I was expedited to the car and barely cleared the gate at 12pm! It would have been another disaster to be punched to the next day and cost men 200.00 plus sorely needed sleep. Thanks to your staff all went well!
“Not great car, lots of up selling don’t recommend.”
About FOX RENT A CAR:6.0/10
I was jet lagged and the staff sold me a plate pass which I didn’t need to use once. The insurance was a lot of money and was not transparent ( as in other countries) as to how much it was. There was a lot of upselling going on. I’ve never had that at a car rental before so wasn’t expecting it. The front bumper of the car was loose and I had to keep pushing it back into place.
There was a lot of pressure from the counter staff on pickup to buy extras, such as insurance and toll passes. When you are tired and do not know the rules it is easy to be taken advantage of,
It was close to a half hour wait for the shuttle from the airport. Everything else went very smoothly, and we appreciated the super friendly staff! We will be recommending fox to our friends who are traveling.
About QEEQ:10.0/10
We will be recommending fox to our friends who are traveling.
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