SHOUQIZUCHE CAR RENTAL REVIEWS

Terrible, there were no cars available.

I was given a repaired accident vehicle, and the driver's window leaks when it rains. More seriously, the brake pads were already worn out, and the car wasn't checked properly upon delivery, which severely affected my trip.

Dissatisfied

Overall it's okay

They gave me a much smaller car.

Service is acceptable

The customer service said: You missed the scheduled pickup time, so it's considered a breach of contract...

It's alright.

The car is quite new.

The agent kept forcing us to buy insurance, otherwise he would make it difficult for us to get the car. I told him I already had full insurance, but he didn't acknowledge it and forced us to buy insurance using documents in French, and made us sign. It took two extra hours before we got the car. This felt like fraudulent behavior. As it was our first time renting a car, we didn't know any better and had to comply to get the car. Later, we saw two extra charges on the bill: 212 euros and 265 euros, but we don't know what they were for.

It's okay

It's okay

It's okay

This was the first time I encountered a rental company that required an international driver's license to be accompanied by a translated version with a full English address matching the one on my domestic license. It took a long time to explain to the Europcar counter, and they only agreed to rent the car to us because we had already paid.

This was the first time I encountered a rental company requiring an international driver's license to include a complete English translation of the home country address. After a lengthy discussion with the Europcar counter, they finally allowed us to rent because we had already paid.

Pretty good

We arrived and they were already closed.

The car was very old and dirty.

They overcharged me, saying the gas station was too far from the airport. It was actually just a few kilometers away. I refueled at a station not far from the airport because I wasn’t familiar with the area.

I booked a pickup truck but was given a small Suzuki, and it was a manual transmission! I've never driven a manual before. Their attitude was terrible, they didn't care if I rented or not, and they refused to refund the price difference. I already moved my luggage, so I had no choice but to put up with it. This isn't the first time they've switched cars on me, it happened in Christchurch too. What's the point of booking in advance if they charge me for a big car and give me a small one? It's just a waste of money.