I have the feeling that because I didn't accepted any extras, that I ended up with the worst of the worst available car, even it was inside the same category booked. There were other car brands/models available on the category I booked, but I ended up with the keys of an AWFULL Kia Soul.
Fortunately the lady in the garage allow me to choose another car from a lower category.
Overall, the service was pretty good, but the wait time to get the car when picking it up was too long, and the vehicle was different from the one booked. There was a need to wait for the originally reserved car, but they provided a better class car, which was nice. Returning the car was convenient and the release of the pre-authorization amount was quick. The customer service was very cooperative and responded to questions promptly.
I reserved a Toyota Corolla but was given a Nissan instead. There was also an issue with the tires, so I couldn't drive the car back to the return point and got charged a large fee.
The car rental company is probably smaller with fewer car models, but the car was very new, only around 6000 kilometers. The shop informed me that I would be using the highway and charged me $15 for it. A big plus is that they refunded my deposit within a week after I returned the car, which made me very happy.
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