Substantial added payments required on extra drivers (6$ per day per extra driver) whereas it has become standard to be included. Rental counter staff were not aware we have already purchased insurance. VAT was a substantial amount added on top of the rental amount.
In the end we paid over 1000₪ for an initial rental amount of ~550₪.
Need to wait quite long when we picked up the car, the counter agent didn’t tell me if the car was not ready yet, need to be clean up first, it was terrible and took many rounds in the garage to find the car
Es war der schlechteste Mietwagen, den ich jemals bekommen habe: Scheibenwischer defekt, Tankdeckel defekt, kein Schlüssel mit Fernbedienung, innen sehr schmutzig
“Brilliant hire car company but let down by QEEQ.”
About Budget:10.0/10
The staff were amazing. Best customer service I’ve experienced. Mitchel who served us was attentive, friendly and helpful. Didn’t get the name of the man we dropped the car off with but he was very friendly and dropped us at the terminal as we were disabled.
No pushy sales, quick and efficient. Great car. Perfect experience.
About QEEQ:8.0/10
Booked car originally and our flight changed to 6 hours earlier. They couldn’t change the booking time for some reason and said the only option was to cancel and rebook. Did this and the car was now £100 more expensive so had to book a smaller car. If you couldn’t amend the time on the system, I’m sure you could have contacted the hire car company to amend the time. Very poor service.
The staff for pick up were very helpful and supportive. They helped me pick up right SUV vehicle considering my number of luggage. Car was well maintained, clean and spacious.
Drop off was quick and smooth. No issues and staff was very helpful.
About QEEQ:10.0/10
Qeeq. Com was very helpful and supportive for entire pick up process. They well informed about checklist for documents required, safety tips to check for car pick, and pick up location.
Rates provided by then were very good.
Even for drop off they gave all checklist which was very helpful.
Very helpful staff.
I am so much pleased with the excellent service from Budget.
Much thanks!
About QEEQ:10.0/10
I did have some issues during the pick up about location of the Budget counter about which the QEEQ staff were very knowledgeable and also very helpful in resolving the situation immediately during all my correspondences with them - and also followed up with me timely on the status.
El coche en perfectas condiciones. Solamente en el counter de Budget me querían vender todos los seguros nuevamente. No respetaron el contrato con QEEQ. Eso fue un desastre. Por eso no uso normalmente Budget.
About QEEQ:10.0/10
El coustemer service de QEEQ impecable. Siempre responden cuando les escribo y también reaccionan cuando los necesito. Vielen Dank
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