HERTZ CAR RENTAL REVIEWS IN UNITED STATES

Very satisfied

Everything went smoothly, and the staff was friendly.

Very convenient, exceeded expectations

They patiently explained how to use the car.

Very friendly

Very satisfied

Overall satisfied, the counter staff followed the rules and did not push additional insurance.

Terrible customer service, no car available even though I had 1 reserved for 8am they had no car to give me, had to wait until 10am for car, Customer service assistant Soco was unpleasant and unhelpful extremely unprofessional

車は希望通りのJEEP。受付が激混みで2時間待ち。担当者が追加の保険に入れとしつこい。そのやりとりに20分を費やした。

プラットフォームとしては問題無い。

Very satisfied

Hertz is quite reliable in the US. The default comprehensive insurance saves a lot of time when picking up and dropping off the car.

Easy to find, shuttle service is very convenient, changing the car was very easy

The car was new, easy to locate, and the return process was convenient. However, when picking up the car, the employee handed over the keys and disappeared. I noticed significant scratches on the car and waited a long time for the employee to return. I requested a note on the condition, but he said it wasn't his job and that photos were already emailed. I had to take a video for my own record. The return process didn't have any issues, and the $200 deposit was refunded today, which made me feel relieved.

Satisfied

Overall decent, no aggressive upselling, but there were some inexplicable charges.

This time, QEEQ accompanied me on a 15-day self-drive trip, very convenient!

Very satisfied, reasonable price, the car was quite new, and our driving experience was smooth.

When we drove to Palm Springs, we discovered a slow tire leak. We went to the office to exchange cars, and they didn't charge any fees at all. We just got another car.

Overall service is acceptable, but staff quality needs improvement.

Satisfied