GOLDCAR CAR RENTAL REVIEWS

Be aware of the charges! For this booking they charged me a lot of extras ( including out of hours at 11pm) that costed me more then my rental booking.

yes after rent they ask for full insurance and i paid 160 tl

it was good

The staff tried to sell the extra insurance with telling the scary things.

The Goldcar insurance applied is very high.

22€ de frais d'aéroport au moment du retrait de véhicule ! Ce n'était stipulé nulle part au moment de la réservation ! Ce n'est absolument pas tolérable !

Transaction rapide. J’ai eu la chance d’avoir un véhicule neuf ayant seulement 2 mois. Excellent véhicule et excellente location

Pick-up and drop-off were fast and car was new. What we didn't like was that Goldcar charged our card 30 EUR after the rental and never told us why exactly (no email, no receipt, nothing at all). Very unclear and kinda dodgy practice.

Not impressed with Goldcar, their staff was not so interested in servicing the customers. Car was so so.

make sure you bring all the required documents. passport proof of address within last 3 months credit card dvla check code

brilliant prices

Terrible service pre pay for insurance they charge me again for something i did not ask saying that ins i pre pay doesn’t count for them. Rip off! Never again .Do Not Recommend at all.

Found counter staff not polite very forceful with the sale of extra insurance to the point of bullying which considering we had paid the for the full insurance with Easyrentcars this treatment was not really needed. Booked a Fiesta size car they tried to make us take a fiat 500 (for 4 adults with cases). Not a nice company would not use them again. Hint for anyone else using them take photos of all marks on the car when you pick it up record them telling you that this scratch does not matter its not deep enough etc.

Easyrentcars good company good you can get the insurance policy up front so no extra cost to your holiday.

I collected a hire car from you at Malaga airport on the 5th August 2019. Initially I felt the biting point of the car felt high. The car was then lightly driven to our apartment in Manilva and a few time locally over the next 6 days. I estimate I covered 200km over flat local roads and driving safely with my young family. On the Sunday 11th around 9:30am, we drove as a family to Estepona and the car was losing drive and appeared the clutch was failing. (Your mechanical report will be able to provide technical diagnosis). I managed to get the car very carefully and slowly into Estepona. I then immediately called Goldcar customer services to inform them of the situation and they advised me to drive to Malaga airport to replace the car as this was the only office open on Sunday. Just outside Estepona approaching the AP7, the car came to a complete halt on the side of the road and was no longer drivable. On calling the breakdown recovery service and reporting the issue, a tow truck came to collect me and my young son. As you will appreciate, the hour wait for the tow truck in plus 30 degree heat on the side of a dual carriage way, put my son and I at considerable risk of harm. The car had to be winched onto the back of the tow truck. We continued our journey to the Goldcar Garage next to the airport and were able to collect our things from the car. We were then driven back to the car collection point within the airport. By this time about 3 hours have elapsed and we joined a queue which took a further 45 mins to be served.On reporting the issue, I would have expected a replacement car would have be provided, as the original car had fallen short of the service we had paid for i.e. being driveable. We would have also have expected an apology from Goldcar for not proving a roadworthy car that we had paid for in good faith. This was not to be the case

L’attente pour récupérer le véhicule était interminable presque 2 heures!!!

Goldcar representative at the airport refused to fulfill the rental contract terms and conditions and left us stranded without a car. Tried to insist that I had only paid a fuel deposit despite the rental company checking the terms for me days prior to the collection at the airport. Tried to get me to buy their insurance or pay another huge deposit for a small car. I would avoid this company with a bargepole in future. they didn't care that I had a child and was disabled

Easyrentcars were great in assisting me with my problem with Goldcar and booked another car paying the difference. I did have to go on another long trip the next day to collect but easyrentcars unlike goldcar were very helpful

The Gold car company has a good price for holidays but the man at Izmır Airport was really terrible. He was so rude and undiscerning.

the best way to rent a car in the world.

After waiting in a queue for two hours, I got to the front of the queue and the Goldcar employee tried to sell me further insurance. After she had explained it three times, I said I wasn’t interested to which she said that I wasn’t listening to her and she therefore ‘wouldn’t talk to me’. Then bumped up deposit so it exceeded limit on my card and then asked me to join the end of the queue to think about whether I would pay for the insurance or not. Needless to say I refused to go to the back of the queue and was left with no choice but to pay the insurance so myself, husband and two young children weren’t stranded without a car. Will avoid Goldcar at all costs in future. Rude and aggressive employee runtimes whole experience.

It has taken over two and a half hours to pick up the car. Only 3person allowed in the office at once, queue wasn’t even long, but to queue outside in the heat for this long is something crazy.

I have used Goldcar on numerous occasions and I have been very please with the product. Unfortunately on this occasion the outside of the car was dreadfully dirty and covered in bird-dirt. We were offered an exchange car but declined as we were keen to just get on with our holiday after a late arrival, 21:15hrs

Service exceeded expectations. Process was also very easy

We gave the car back with a tiny scratch on one side. It was so superficial that it could easily have been buffed out with a bit of black car polish. We have been charged £755!!! This is ridiculous and it has put us off ever renting a car on holiday ever again.