Very satisfied. No hidden charges, no hard selling of insurance, and the staff were very friendly. Vehicle inspection was quick and the credit card pre-authorization was refunded promptly, just one day after returning the car.
Avoid this rental company, they are a scam and overcharge severely. The contract listed 11 damages on the car when we received it, and after inspection, we added 6 more. When returning the car, the staff made a fuss over a tiny pea-sized scratch on the bottom of the car and asked if I had a photo. Who takes pictures of the bottom of the car? They then claimed it was new damage caused by me and charged me 150 euros. Complained to the rental platform and the rental company, thank you.
1. The waiting time was too long; it took about 30 minutes from starting the process to getting the car keys for each vehicle.
2. The staff handling the car pickup required the driver's home address to be accurately searchable on her Google Maps app. This caused many issues. One of our driver's home address couldn't be found, so we had to use another driver's address, resulting in an extra charge of over 80 euros to add a second driver.
I chose Rental Plus because it had good ratings, and the actual experience was indeed excellent. You can choose it with confidence. The pickup process was fast, there was no hard sell on insurance, and the staff were polite and friendly. The car return inspection was very relaxed, and the pre-authorization was released about a week later.
The car pickup was not okay. The female staff had a bad attitude, and they gave us a broken car that was not of the same grade. We had to argue a lot before getting a replacement.
I was forced to purchase insurance at the counter, paying over 1000 Euros extra. When I wanted to review the terms carefully, the staff told me not to bother and just sign directly.
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