NEW ZEALAND CAR RENTAL REVIEWS

What amazing staff and service. Highly recommend

Thank you.

Thank you. Do provide good promotion or discount.

I rented there because of high rating to do with customer service. But the vehicle was really awful and when I called for help mid-rental the staff were utterly unhelpful.

They give clear instructions proactively and response timely. Only thing is the finance part made me a bit concern that they didn't receive the funding from Qeeq in time and double charged me on additional driver fee and requested me to get refund back from Qeeq. This might be internal process between Yesaway and Qeeq to be improved. Too troublesome for me to work on the refund between the 2 companies.

Awesome staff and procedures. Just the car performance wasn't great

Waiting time maybe need to improve, because I only seen 3 staff at the counter with a lot of customer still waiting the queue

Great cars at a great price.

Somewhat confusion emails.

Very positive experience easy and efficient

Maybe a newer vehicle perhaps

We’ll run and efficient service

Easy booking process

Good service

Very fast and friendly

Booking only

Great service in Whakatane

It was exactly as I expected

A lower price

Usual good experience at Mode Rentals. Reliable vehicles and helpful staff.

Excellent customer service, and the car was comfortable and worked well

The staff were all great and moved as quickly as they could. When I missed the cut off for the pick up shuttle I went directly to Autounion the next morning as soon as they opened. It was busy with people picking up and dropping off but the process of getting the car was smooth. There was an issue with the check engine light coming on but it's a known issue so they told me not to worry about it. Overall it was a smooth process and I would rent with them again.

Zi at Ace in Christchurch could not have been more helpful. He gave us a paper map (yes - they still exist!) and great advice. Oh yes, and the brand new car. Ace is part of Hertz.

Qeeq is a bit different, but now we have got the hang of it, we will be using it again. We especially like the reserve for $1 feature.

We would have appreciated some compensation for the phones being out of service because we were almost 1.5 hours delayed to start our reservation

Very smooth and quick pick-up and the car was also in good condition.

Love the concept of a dollar freeze and clear instructions on pick-up and drop-off.

We had a excellent all round experience with Ace car rental Auckland Airport.

QEEQ provided a great interface to find and book a rental vehicle at a great price.