The service was pretty good. I originally booked a Prado and was looking forward to it, but when I got there, they said it wasn't available and gave me an Isuzu instead. I was a bit disappointed at first, but the car looked pretty cool, it was clean and tidy, and had driving assistance. It was easy to drive and accompanied me for 12 days. Thumbs up.
Terrible rental company
When picking up the car, they just printed out the contract for you to sign without mentioning the additional insurance options, forcing you to pay extra.
Afterwards, you'll be charged additional insurance fees!
Also, there are no gas stations near the airport, so you need to return the car with a full tank.
Please 'prepare a small fuel container' with 1 liter of fuel, and manually add it to the tank when returning the car to avoid extra fuel charges!
A very petty company.
Overall good. The Toyota Prado runs on diesel and there's an additional charge of 6 cents per kilometer. Also, returning the car half an hour late cost me 88 dollars.
The car model wasn't the ideal one, and diesel cars have road charges in New Zealand. However, the overall pickup and dropoff process was quite convenient.
No Chinese service at pickup, making communication difficult, especially when dealing with accidents. There is Chinese service at dropoff, making it simpler.
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Meredith Flynn
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