NEW ZEALAND CAR RENTAL REVIEWS

Second time I have used this provider. Both times have been easy and straight forward. Staff very friendly and helpful. Would recommend to those travelling to NZ.

The lady who helped me with the paperwork was very enthusiastic and serious, but the car wasn’t clean when it was handed over to me. The windows were covered in grease marks and the floor had footprints. Since we picked up the car at night and were in a hurry, we didn’t make a big deal about it. We cleaned it ourselves the next morning.

Extremely friendly and helpful staff. Excellent experience, highly recommend & will definitely use service again.

Easy to use.

Process was taken care of efficiently. I asked what fuel the car used and if GPS was available. It was not. The car was older than I expected but comfortable & adequate for my needs.

Happy with service provided.

Was great, couldnt have been better.

Perfect. Will use every time.

Yes Rentals provided an excellent service. I supplied all information needed prior to arriving, so my pickup and drop off was seamless and very efficient. I will definitely use them again next time.

This booking platform provided an excellent service and meet all expectations.

The experience with Hertz was terrible. Do not choose this company. The system is chaotic, and every employee seems clueless about their job. They overcharge without reason, the refund process takes forever, there's no way to file complaints, and nobody takes responsibility. The handover process is extremely disorganized. The car itself had some minor issues. Additionally, they didn't mention any problems when the car was returned, but few days later they claimed there were scratches for which I couldn’t prove the responsibility, and they charged my credit card without my consent. Their actions are extremely unacceptable. Complaining to the rental platform didn’t help at all, still no resolution. Very poor service.

Local rental company with great value for money! Very satisfied!

The service was mediocre. The car was old, and the staff mocked the rental agency for being stingy.

great service

n/a

It’s a smooth experience, Apex offer free Airport pickup and drop off service. Very professional service

Very easy to use. Love this app

Overall service meets the average standard. The car was clean and in good condition. The rental company is a local small business run by Chinese, but the service was slightly pushy and a bit arrogant. Overall evaluation: market average, could choose again.

Too many hidden charges. They originally said the upgrade would be $15 per day, but it ended up being $70 per day. Typical extortion. There's no use in complaining afterwards. I highly do not recommend using third-party platforms for renting cars; they offer no real value as middlemen.

It's okay

It's okay

Very satisfied

We arrived and they were already closed.

The staff service was excellent, but the car was very damp and had an unpleasant smell.

It's been half a month since I returned the car. There was a small scratch on the front bumper. Initially, they estimated the cost to be between 100 to 200 NZD and said it would be settled within 5 to 7 working days, after which the remaining deposit would be refunded. So far, I have no idea how much I have been charged, they haven't sent me an invoice, and my deposit of over 3000 NZD hasn't been returned!

I rented a small two-door Toyota hybrid. I accidentally backed into something and damaged the rear bumper and trunk, and they assessed the damage at $6500. This car isn’t even worth that much! They demanded I pay $3500. Everyone please be cautious! Tianyi Car Rentals specifically targets and exploits Chinese people. The claim that 'Chinese people don't cheat Chinese people' is a lie! Even a new car like this only costs a little over $10,000! Be wary of these unscrupulous businesses.