UNITED STATES CAR RENTAL REVIEWS

I was supplied with a modern compact car (Chevrolet Malibu) which I found enjoyable to drive.

Booking process was straightforward - I got what I wanted.

During my recent car rental experience, I encountered aggressive upselling tactics that were both unprofessional and based on questionable premises. Firstly, the staff heavily emphasized worst-case scenarios to upsell additional insurance, presenting it as though an accident was almost inevitable as soon as I drove off the lot. This approach felt more like fearmongering than a genuine effort to assist customers in making informed decisions. Secondly, I was offered a Fuel Purchase Option at an upfront cost of $67, under the claim that it would relieve me of the need to return the car with a full tank of fuel. However, based on average fuel consumption for a typical trip in Hawaii, the estimated cost of fuel would likely be under $50—even if the car was used daily. This option, therefore, seemed overpriced and unnecessary. The sales tactic included exaggerating the inconvenience of refueling in Hawaii, including claims that fuel stations were difficult to access or that foreigners might face additional fees due to credit card charges. The most peculiar assertion was that entering a ZIP code at fuel stations posed a significant obstacle, which seemed far-fetched and misleading. These aggressive upselling techniques undermined my trust in the service and detracted from an otherwise straightforward rental process. I would encourage a more transparent and customer-focused approach, emphasizing informed choice over pressure tactics.

As always, the process was seamless, with an easy-to-navigate system and excellent communication. I especially appreciated the WhatsApp messages providing timely reminders about my car rental and helpful tips on navigating the area, including recommendations on places to visit. The inclusion of Google Maps links for both pick-up and return locations was incredibly useful and much appreciated. This small but thoughtful detail made the process even smoother. Additionally, thank you for the heads-up about potential upselling tactics for insurance and other services at the rental location. Your proactive advice helped me feel prepared and confident during the transaction. Overall, a fantastic experience—thank you!

Yes I arrived 3 hours earlier they would not give me the car till after 12 pm. QUEEQ was really trying to help he was very caring.

契約していないし追加保険を請求してくる（これ毎回） つけるな！と言っても無許可で付けてくる（これ完璧詐欺）

Waiting on an itemized bill please so I can verify what I have been charged for on my credit card.

I read the reviews, but did not experience any of the negative comments. There was no pressure to buy anything extra, but we did bring a letter from our own car insurance saying our coverage was good for their car as long as it was valued at $100,000 or less, which wasn't a problem. The cost was so much less than anywhere else, I was sure there would be an issue, but there were no problems. I will definitely use them again and would recommend this Orlando location to friends and family.

It worked seamlessly. No issues at all through the whole process.

Good car and service

Ok

Excelent service! Contact free checkin and pickup was avaible even for foreing (EU) driver's licence - highly recoment, you just follow signs to the parking and keys are waiting for you in the car - agreement send via email - only $200 blocked for deposit, relased withing 24h after dropping off, works perfect with American Express

Great!

great service! car was fully charged, I drove only to downtown and back and returned the car with 74% of batery which was completely for free! you can use 30% out of 100 for free and wil not pay if % at return is more than 70

great service and good price for last minute booking

A mistake on my part was professionally dealt with by Peter at San Francisco airport. Too marks

Have used QEEQ a few times without incident

Customer service was great onsite

Qeeq, not used before but very happy with price and customer service would definitely consider to use again and recommend.

After reading the Budget reviews, I was a bit concerned. I have to say on arrival it was a very pleasant experience with helpful and friendly staff. The car was what we expected in size and fitted our luggage perfectly. I would definitely recommend and will be using again.

Very easy process and a fast and efficient customer service. The value of the car hire was second to none. I will be using again and highly recommend.

SUPER long queue at registration desk @BOS 30people queueing, only 2staffs serving. i have to stand in the line for almost 1.5hours

Great, friendly and helpful people!

I reserved a Tesla and was offered a Hyundia and a Mercedes. Hyundai is not the same class of vehicle. The Mercedes software was in beta stages. Lane keep assist would bounce around the lane even leaving it, it was if a drunk driver was driving. Navigation system failed 80% of the time either couldnt' find the location like Leogo land for instance but could find Legoland Holiday Inn. 4 out of 5 charging locations it directed me to were behind locked gates. Charging port wouldn't open and required 20 minutes with another Merc owner to figure out. Regenerative braking would simply give up by design at 20Km/hr in other words stop breaking coming up to another car at about 3 car lengths away nearly causing an accident. Later if stopped at about 80km/hr. The car a is a disaster and would stop anyone from owning an EV if they didnt' know better. AVIS customer support was useless. They told me to drive back to the airport to talk to the front desk about changing my reservation. I asked why would i spend a 4 hour round trip driving instead of talking ot them on the phone to confirm they had a car available. This was not possible apparently as they are to busy for existing customer to pickup. I was obviously annoying the CR asking such questions. Upcharged for Tolls. I was told I would go through a ton of tolls on my trip at least 10-15 and that I should purchase the flat toll fee. I went through two. A roughly $20 charge was turned into $70. Upcharged for charging. Asked how much I thought I was going to spend charging the car up before drop off convinced I should spend $20 to charge it at drop off. The Merc comes with Free 30 minute charging more than enough to charge the car to full. Further lies.

Very pleased with the staff and car.

Auf Bestätigungen wurde immer Toyata RAV4 erwähnt. Vor Ort wurde erwähnt dieser Typ wurde hier schon lange nicht mehr gesehen

Soweit gut aber nicht verständlich, dass abgeschlossene Versicherung nicht gekündigt oder geändert werden kann

When I came to pick up the car, there was no car available. Dollar couldn't say if or when we could get a car. Dollar did not offer any kind of help, and if we didn't have family living one your away from the airport that could come to pick us up, we wouldn't have any other choice than to stay in a hotel at our own expence. Dollar refused to send me a message when a car would come. The next day we got help to come back to the airport to get a car, and then we actually got one. However, Dollar refused to deduct 1 day from rent, and also charged 15 dollars for toll passings even though we didn't have any car the first day. I've never experienced worse service than that.

Charged $30 for about a gallon of fuel on return despite being told by agent I didn’t need to refuel

I've booked Corolla n got a similar one Kia which i felt was a downgrade and the car condition was not the best...right side of the car had lots of scratches and dented and the lady at newark was super gruchy, not friendly at all. However, return at Albany Airport, the staff was much more helpful and friendier

so far nil