First vehicle smelled that someone had smoke on it. Requested a change and got it no questions asked. Excellent service. I even got an upgrade guess for the problem.
I only rated the store to boost its score so I could use specific coupons later. The service attitude at this store is extremely poor. I booked a C class car but was given a B class because I refused their upselling. Eventually, a Hertz staff kindly resolved the issue. QEEQ customer service was of no help at all.
The staff at both pick-up and drop-off were very indifferent and provided no information about using the vehicle or traffic rules in the city. When returning the car, I paid an additional highway toll fee, but there was over 150 kilometers worth of extra fuel left in the tank from the pick-up mileage. They gave no explanation, simply stated that no refund or compensation would be given, with an extremely cold attitude.
The counter service was average, the GMC was replaced, and the car was in good condition, but the interior cleanliness was insufficient and quite dirty.
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