BUDGET CAR RENTAL REVIEWS IN ITALY

1. The processing office is not located in the parking lot, and no one informed us. 2. The processing time took up to three hours! 3. We were told the reserved Mercedes A-Class or equivalent was unavailable, and only a Mini was available. We didn’t accept it, and they recommended a higher-class Hyundai SUV (forgot the model, a mid-size SUV), which was much more expensive (double the price). We repeatedly asked if there were other options, but ended up having to upgrade at a higher cost. Very poor experience! We booked well in advance and insisted to customer service that our requirements be met, but the outcome was disappointing! What’s the point of choosing a model upfront if this happens? In Vienna, our car was switched to a Volvo, which we could accept. A Mini is hard to drive and too small; it couldn't hold our luggage. Italian service is far worse than Vienna's! 4. Everything else went smoothly.

The service at the service desk was awful. Avis has charged my credit card again even if QEEQ already did.

No lines, good attitude

A pesar de que la tendencia en Europa para autos automáticos es que son más caros que los autos manuales, el precio fue adecuado en comparación con otras agencias.

Budget has charged me 80 euro more than contract because of 30 minutes of delay.

When I returned the car, I asked the staff to inspect it. They said it wasn't necessary, and then a month later, they claimed there was damage and I needed to pay 500 euros for repairs! Terrible car rental company!

First of all, the car wasn't a Mercedes-Benz as advertised.

Amazing very helpful and quick

Surprising rental than the one made at Venice airport. I had rented a Peugeot 3008 that was not available at the airport, the "Budget" attendant handed us the keys to a brand new Audi A8 quattro ...... for the initial rental price. This is what I call “service” Thank you for your professionalism.

Completely unsatisfactory, the car model didn't match the booking.

In principle everything worked well. But the car type was not as expected.

So-so

Budget rental company is disgusting. Arrived early and no one informed me. They charged an extra hour after return. Trash service. If I arrive early, don't give me the car. If there's an extra charge, inform me. Almost 40 euros per hour, what a rip-off. Extremely disgusting.

We waited over 2.5 hours to get the car, far too long. There was no explanation as why this was and it would have been good to have received a warning.

Returned the car two months ago and suddenly got charged 50 euros. What nonsense. Everything was clear during the return with both parties confirming and signing. What kind of service is this?

Deposit was not refunded

Satisfied

Ok overall

Very good

The explanation for the additional insurance service was inadequate, and the communication wasn't smooth. When I tried to clarify things afterwards, they blamed everything on me. Their customer service attitude was poor.

I booked a car for 9 AM but they said there was no car available. I got the car at 6 PM, which disrupted our plans. The car I received had scratches all over it.