NEW ZEALAND CAR RENTAL REVIEWS

The first car broke down in dangerous circumstances. Complete electrical failure which affected break and steering systems and rendered the car undrivable. Road side assistance took 7 hours and replacement car 24 hours. The whole process had financial implications for us. After I returned the second car YESAWAY advised that I had additional money to pay as petrol tank on first vehicle was not full as per agreement. Given the car had broken down causing me hugh cost and inconvenience and was probably not roadworthy when they hired it to me is a bit rich. Having taken the money they will not respond to my emails.

Had to upgrade as the booked car wasn't available. But there were no issues and we were happy with the upgrade.

Helped me access booking confirmation as my email account was locked. Very helpful

The car return location at ZQN was closed due to lack of staff. They asked us to return the car in Hertz counter. We always missed our flight because of this.

Good and puntual service, though I would like the price drop protector to be more reactive.

Car was a Kia Sorento diesel auto. This was very comfortable and much smoother to drive than I expected. Counter staff at Christchurch Downtown were very good.

It was fine. No issues.

This one went fine.

Car had less than 10k km on the clock and ran perfectly. A rotten constant-variable auto gearbox but that's the norm on hire cars.

Waited for 1hour to be picked up from the hotel where the out of hours service should have been but wasn’t. Car was old, 87000k’s on it and badly damaged all round the vehicle.

Overall service is acceptable, but note that they require a daily deposit of $1,000. Be prepared.

Lovely staff at EZU - thank you.

Very helpful staff especially when I left m,y cellphone in the car.

Counter staff was very helpful and friendly. Car was fun to drive. Loved the backup camera.

Everything was perfect Excellent service , Professional and helpful. Courteous staff.

Yes the price drop protector was just right, Thank You.

Very satisfied, thumbs up! Highly recommend!

One issue I didn't understand was the insurance. I believe I paid QEEQ as the agent sufficient funds to ensure full coverage and no excess. On pick up I was asked for a $3000 bond and told any damage etc would be taken from that bond. I would then approach QEEQ for a claim on insurance paid with you. Turns out there were no issues, but I still don't get it?

I booked because it included zero deductible collision and theft insurance, but at the car rental location, they insisted there was no such coverage. Even with the voucher from Zuzuche, the staff couldn't read Chinese and stubbornly insisted there wasn't zero deductible coverage. At the time, Zuzuche couldn't provide immediate help to solve the issue, so I felt scammed (either rent a car without insurance or pay extra for it).

The service is unregulated, unprofessional, and too casual!

waited 1 .5 hours to be picked up as bargain rentals didnt drop car off at pick up point after hours. car was terrible going up hills and front end of car has a big problem. no apologies for delays 4 other groups same vote.

Great value and friendly service. Only problem was it didn't have full tank. Got stuck buying fuel at the ski resort at $30 for 5 litres next day. Cars should be provided with full tank.

Easy smooth booking

Car has some slight damage but otherwise fine. The Yaris is small as I expected but quite adequate for the two of us. The engine is somewhat underpowered for an automatic and the gearbox had to change down a gear quite often. Service very friendly.

Service from Qeeq was excellent.

I booked a pickup truck but was given a small Suzuki, and it was a manual transmission! I've never driven a manual before. Their attitude was terrible, they didn't care if I rented or not, and they refused to refund the price difference. I already moved my luggage, so I had no choice but to put up with it. This isn't the first time they've switched cars on me, it happened in Christchurch too. What's the point of booking in advance if they charge me for a big car and give me a small one? It's just a waste of money.