SPAIN CAR RENTAL REVIEWS

Average experience. They push for extra insurance. Waited an hour for the car. The car was in excellent condition.

Overall service was good and the deposit was refunded quickly. However, they kept pushing insurance when I picked up the car, even after I declined.

Very satisfied

Overall service is good

The provided vehicle was old and full of scratches. During a 5-day rental, we had to stop at a highway service area to refuel. After parking for about ten minutes, the vehicle wouldn't start due to its own issues. Following coordination with the car rental platform, we exchanged the vehicle at a Lisbon branch, but this delay caused a 7-hour interruption. On May 29, we returned the car on time in Madrid. The vehicle breakdown caused a 7-hour delay, leading to significant panic and anxiety. Not only did we receive no compensation, but one week and three weeks after the return, 1700 euros were deducted from my credit card twice. This rental company provides poor quality vehicles and is very dishonest. During the vehicle exchange in Lisbon, the staff prohibited recording and threatened to sue us if we did.

The staff's attitude is excellent and they never force you to buy additional insurance, which increases my trust in this company. I don't consider other companies anymore when renting a car. My car once had a malfunction alert, and to prevent any accidents, they gave me a replacement car for free and even upgraded me to a better model. I have now become a loyal fan of this company. Yes, I am happy to recommend their cars to any friends, it's definitely a wise choice.

Good

Hertz counter

Didn’t have our car (estate) but were given a large SUV so had no space worries

Upgraded the vehicle for an additional fee, overall it was good.

They gave me a Toyota CHR hybrid when I picked up the car. It was fuel-efficient and only used half a tank over two weeks. The Echo tag also offered a 25% discount on parking fees in Madrid's city center, which was very convenient.

Shortly after returning the car, I received an additional bill from the rental company claiming the car was scratched and demanded compensation. Fortunately, I had taken photos when renting the car, proving the scratch was already there. Currently, I'm still in dispute with the rental company.

Returning the car was smooth, and the staff were very friendly - definitely worth a five-star rating. However, I wouldn't even give one star for the pickup experience. The staff relentlessly tried to sell us insurance, even though we had already purchased the most comprehensive insurance through the rental platform. Once they realized we weren't buying their insurance, their attitude changed dramatically for the worse. They delayed us significantly, especially the person who attended to us. Absolutely disgraceful behavior.

Very satisfied

The wait time was too long, but the staff provided great service. It is inside the airport, so it was easy to find.

Make sure to take videos at each spot to avoid getting scammed.

Had to wait a bit to pick up the car, but returning it took only a few minutes. The deposit was refunded immediately. Will choose this company again next time.

Good service attitude, but forced to buy insurance

There were long queues when picking up the car.

Pick-up and drop-off were very smooth. The staff were professional and communicated well in English!