The pickup and return procedures at the store were very formal, there were no hidden charges, the staff were very friendly, and they even upgraded the vehicle to a Fiat 500 small SUV.
The staff was so approchble, polite, clear,efficient and multilingual. Fantastic customer service.
Paperwork was quickly done.We did not wait long time.Maybe max 15min.
About QEEQ:10.0/10
The platform is very easy to be used.
I forgot to attivate the Price protector therefore cannot comment.
I would avoid this company. It's an Italian local company that attracts people with low prices, and it is indeed cheaper than several other international companies. However, every time I rent a car, it's never the model I reserved. Last year, I reserved a Ford Focus, but got a Toyota instead. The trunk could only fit one 24-inch suitcase, so I had to put the other suitcase in the back seat. This year, I reserved an MPV, but ended up with a Peugeot SUV. We had three 24-inch suitcases and could only fit two of them. In the end, I had to pay nearly 400 euros extra to switch to a Skoda. What a rip-off! Also, because I didn't buy their insurance, they inspected the car very meticulously when I returned it. Thankfully, I was aware of their practices from last year.
When picking up the car, they didn't give me a vehicle inspection form, so I recorded a video myself. When I returned the car, they gave me an inspection form and said there was a scratch on the trunk lid! They even sent it by email. I insisted on checking it in person before leaving, but the store said they didn't have time. Upon reviewing my pickup video, I saw the scratch was already there.
“It was okay but could have been worst if Noleggaire didn't offer a vehicle with 4 doors.”
About NOLEGGIARE:7.0/10
On pick up location, Noleggaire staff appeared helpful until they started up selling and denied our booking was of 4 door car and instead offered a very small / tiny car with door under our booking. They were identifying cars with categories A, B, C, etc. Whilst booking was done on small, medium, large, etc. Car basis.
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View more >I would avoid this company. It's an Italian local company that attracts people with low prices, and it is indeed cheaper than several other international companies. However, every time I rent a car, it's never the model I reserved. Last year, I reserved a Ford Focus, but got a Toyota instead. The trunk could only fit one 24-inch suitcase, so I had to put the other suitcase in the back seat. This year, I reserved an MPV, but ended up with a Peugeot SUV. We had three 24-inch suitcases and could only fit two of them. In the end, I had to pay nearly 400 euros extra to switch to a Skoda. What a rip-off! Also, because I didn't buy their insurance, they inspected the car very meticulously when I returned it. Thankfully, I was aware of their practices from last year.
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