Relatively satisfied. It's my first time in Europe, so I can't compare it with the work efficiency back home. The staff at the store were a bit slow. It's advisable to allocate more time for preparation. The attendant at the pickup was very nice.
The car pickup process took a bit too long, almost half an hour. Returning the car was very convenient, just parked in the designated spot. The assigned car had a big dent in the door, which affected my mood during the trip.
The service level met expectations, no upselling of insurance, efficient car handover process. Although the car was relatively old with 170,000 km, it was still fuel-efficient.
“Unprofessional customer service from Europcar staff member Mihai”
About Keddy by Europcar:7.0/10
Customer service was very poor on collection. Car availability was very poor so was made to wait instead of being provided with a free available upgrade.
Overall, I am quite satisfied. Since I purchased full insurance on the platform, I didn't need to buy it at the car rental office. They just blocked 800 euros on my card. The process went smoothly.
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Troy Nick
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