Our flight arrived early in the morning, and the rental car agent was very patient. There were no sales pitches, and after completing the paperwork, he guided us to the vehicle and informed us about the return process.
Dollar are the company we trust. Their staff are excellent and b knowledgeable. We had a slight problem and it was sorted by a very courteous staff member in 10 mins.
It was okay, but the store clerk's attitude was average. They almost made me buy extra insurance. Good thing I carefully read the contract, otherwise, I would have been scammed due to my poor English.
The car was in good condition, which was great. However, their service hours are not 24 hours. Our flight was delayed, and we had to wait at the store entrance until 6:00 AM to pick up the car.
The car rental place at Salt Lake City Airport is very easy to find, right within the airport. The rental procedure is very convenient and quite fast. After completing the rental process, you can go down one level to the car pickup area. Just find your car according to the designated number, the key is in the car, and you can drive off right away. They just didn't inform me that the car model was changed, but it might be a car of the same grade.
There were very few people, so no queueing. The Nissan Rogue I booked wasn't available, and they wanted me to upgrade. I refused, so Dollar borrowed a Buick Encore from Thrifty next door.
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