The service was mediocre. Just normal. When I arrived, there were no cars left, so the counter offered me an upgrade. I came back two days later to switch cars. This shouldn't have happened, and QEEQ is assisting with the claim and refund.
At the scheduled pickup time, we were told that the reserved vehicle was unavailable and that we'd have to wait 25 minutes for the car. If we didn't want to wait, we could choose a smaller car, but the price difference wouldn't be refunded. Since we were in a hurry, we were forced to pay an additional $68 for another model.
The service at the rental company was average. There were no Chinese-speaking staff, and the electronic contract was too quick to read on their tablet, with no printed version provided. The most crucial issue was that there were no staff present to inspect the car both at pickup and drop-off. We encountered unexplained charges after exchanging the car, and the company has yet to provide a reason for the charges. Be cautious when choosing this company!
Very satisfied, much more streamlined than renting in China, very convenient. You get the key and pick up the car yourself from the parking lot; when returning the car, I happened to meet a staff member who was parking and told me it was Hertz's, so I could just hand over the key without going to the office. Seamless return.
Pretty good. Although the car rental company gave me a car that wasn't the exact model I reserved, it was the same class. The car was very new, with only 193 kilometers on it, so it was practically brand new.
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