DOLLAR CAR RENTAL REVIEWS

When I checked car rentals in Boston for July 2022, Thrifty was at the same counter as Hertz. Hertz, Dollar, and Thrifty are operated by the same company at Boston Airport. Despite the different brand names at the counters, the pickup and drop-off locations are the same, and the staff are the same, wearing Hertz uniforms. The staff were very friendly. Make a joke or chat with them when picking up the car to build rapport. The waiting time depends; if many people on the same shuttle bus arrive, there might be a queue, but it wasn’t too bad. When I arrived, only Dollar had many customers picking up cars, while others had few. I asked a staff member named Martin why Dollar had more customers and was told it’s because they are cheaper. After comparing several companies, I found Dollar was the cheapest for the same car category. Renting through Hertz’s website ends up costing much more for the same car and location.

An excellent car rental company

A very good rental company

A very good rental company, always my first choice.

Renting cars in the US is very convenient, just don't rent an electric car there!! Absolutely not.

When I showed up at the counter the whole booking changed. No good

Satisfied

Simple, fast, and convenient.

Good

Fair

Very satisfied, the staff were patient and enthusiastic.

Overall satisfied with the service.

Very good

Very satisfied

Overall service was good. When the reserved car was not available, they provided several similar models to choose from, making car exchange convenient.

Very satisfied

No lines, no waiting

Very satisfied

Average

Few people, no queue