DOLLAR CAR RENTAL REVIEWS

This car rental experience was good. The vehicle was the one I reserved, the return process was quick, and there were no extra charges.

The overall experience for both picking up and dropping off this car was quite poor: When picking up the car, there was a system error at the rental company, and I was initially given a large business vehicle. I had to return to the airport counter to exchange it for the car I reserved, a Subaru Forester. However, they didn’t have a Forester available at the time and gave me a similar Mazda instead (I’m not sure of the specific model). To avoid further delays, I accepted the Mazda, but its interior and luggage space were smaller than the Forester. When returning the car, I was in a rush to catch a flight and didn’t refuel. Later, I noticed a charge of over 330 AUD for fuel on my credit card, whereas normally refueling would cost only 60 AUD. I filed a complaint with Zuzuche's customer service, and they responded promptly, stating that the rental company would refund the excess charge to my card within 7-10 business days. I’m still waiting to see if this refund will happen on time. Additionally, this drop-off point charges exorbitant airport construction fees!

It's okay.

Overall quite satisfied, the car is very new

I've rented from this BUF location several times. Dollar and Hertz share the same staff. The rental experience depends on your luck. There's one clerk who's extremely rude, making it clear that the reserved car is unavailable and you have to pay extra for an upgrade, or wait for a long time. Check out the reviews on Google Maps.

Very satisfied

Be careful when booking! This is an electric car! I only realized it was electric when I arrived. Switching to a gasoline car cost me 2-3 times more. Originally it was 1000 RMB for a couple of days, but it ended up being 4000 RMB for two days. The platform did nothing to help and charged me an extra 1000. I suggest everyone be cautious and not switch cars on-site.

1. There was no inspection when picking up the car. There were two paint damages and large scratches on the display screen. I have sent photos to the customer service. 2. I had to pay over 400 CAD additionally at pickup. The receipt shows it as a charge rather than a deposit, and I am unsure what I was charged for. The staff's English was not clear, so I couldn't understand them. 3. I haven't received a refund for this charge yet, so I can't make a final judgment. 4. The actual car delivered was a Kia Cerato SUV, which isn't listed on the platform.

Very satisfied

the staff was extremely helpful and informative. very courteous

I had a very easy time using the website and there were no surprise costs

Overall satisfied. We almost couldn't pick up the car because we didn't have a Chinese credit card with a chip, but they allowed us to take the car and even gave us a free upgrade to an SUV.

Good

It was okay. The staff seemed a bit unfamiliar with the process, so the wait time was a bit long.

Very good

The car rental and return process went very smoothly.

I initially didn't notice it was an electric vehicle until I reached the counter. Since they required the car to be fully charged upon return and I feared I wouldn't have time to charge it then, I switched to a gasoline car, which cost an additional $45 per day. The rental company was not well-prepared; there were no cars available in the lot, and we had to wait for over an hour for cars to be delivered.

There was an upsell on services, but the car was pretty good.

Excellent service

i waited around more than 2 hours to receive the car and after a very long trip waiting for the car was very tiring.

Short queue