We found budget staff great. They didn't try to upsell us. When we dropped off car we had a crack in side door window due to following a gritting lorry. The staff made no fuss and seemed more concerned about our welfare.
About QEEQ:10.0/10
I have used QEEQ several times, twice this year and price is always good. Holding car for a buck - great.
“Value for money at QEEQ, but rental company could do better”
About Budget:7.0/10
When upgrading you shouldn't change vehicle basics like electric / combustion engine without notifying this when the vehicle is picked up. We we're going to places without possibilities to charge and hence specifically had ordered a combustion engine (we at home drive electrically, so this would normally be our choice, if just possible)
The counter staff was pleasant and efficient. Process was fast and simple. Easy to find the car that suits me...there were lots of choices. The car I got was almost brand new, so I'm very happy with that. Price was good value for money.
“Buena experiencia con Qeeq y Budget, proceso de renta fácil y expedito.”
About Budget:10.0/10
El personal fue muy amable. Aunque el proceso fue algo lento debido a que presenté licencia de otro país, la atención fue siempre cordial y amable.
About QEEQ:10.0/10
La información fue fluída, las notificaciones funcionaron, sin embargo, las ubicaciones e instrucciones para llegar a los puntos de recogida y devolución, no fueron correctos.
“Budget at Toulouse Blagnac airport are swindlers.”
About Budget:4.0/10
Firstly, it was impossible to get ahold of anybody at the desk. My flight was going to arrive flight and it was going to be a race to make it to the Budget rental office before they closed. Qeeq couldn’t even get through to them.
Secondly, the vehicle was fine on the road but there were many scratches and a fair amount of damage, many of which were not on mentioned in the pick-up report. Instead of coming out to acknowledge the discrepancies I discovered, I was told to take photos and to rely on Budget at the time of the return to trust me. In other words, lack of courtesy and professionalism.
Upon the return late at night, near midnight, I had to insist that someone come out to inspect the car to take note of the damage discrepancies.
Finally, I did not appreciate the attempt to upsell another vehicle for three times the amount by way of some slick and inaccurately wording. I literally had to have them repeat three times and request the bottom line cost which was the only way to get the honest straight answer.
The car and the Budget rental staff exceeded my expectations. I provided the Budget Rental confirmation code from my QEEQ voucher, and everything went very smoothly.
About QEEQ:10.0/10
Booking with QEEQ was very easy and provided the best prices for all the possible rental selections.
From the moment you walked in until you returned the car, the customer was at the center. They solved a problem caused by me quickly and easily.
The car I received was in very good condition.
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j.velediaz alvarez
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