Did not get the expeted car but not complaining about what I got; would have been realy nice if they told what I should expect in advance, at least a definite range
Car was in a very good condition and didn't have any damages. We did have to wait a very long time at the Europcar counter to get our keys. They should have also mentioned that the drop off location had changed.
About QEEQ:8.0/10
Was easy to find the type of car we wanted and for the dates booked. Customer Support was helpful in figuring out the new location of drop off.
“Straight-forward booking and renting. Good service.”
About AVIS:10.0/10
Everything good.
About QEEQ:10.0/10
Everything OK for booking. I am not convinced on the insurance though. Luckily, I did not need to use their services. I was told during pick-up that for any incident I have to pay all the costs and then recover from the insurance.
“Weird company with 0 facilities/check in desk or proper location”
About YESAWAY:6.0/10
Such a weird collection/drop off service in a random place.
Felt v odd - due to location being a vacant lot - but the price was not low enough to reflect this…
“Good cars to rent but service could have been better.”
About Thrifty:7.0/10
Have difficulty connecting to the in-car GPS system. The staff at Thrifty were of no help as they said they did not know how to operate the system. There was no queue system at the pick-up (eg. queue number ticket). It was based on who the staff saw coming in. If they missed your entrance when they are busy attending to other customers, it was as good as not being in the queue. The company would have known how many pickups to expect, so they need to cater enough staff to manage the pickups instead of making customers wait.
Drop off was a better experience as there was a staff on site to quickly access the car before sending us off us within 10 minutes.
About QEEQ:7.0/10
Could not provide more help as QEEQ is 3rd party platform. Needed to know more about changing the drop off timing and venue but QEEQ could not provide any answers or advice. Just redirtected to Thrifty.
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