DOLLAR CAR RENTAL REVIEWS

The desk agent was great and the car was great.

It did take a long time to pick up the car - at least two hours which was hard on top of a long international flight. But the staff were very friendly and helpful.

It worked well.

Location was easy to find and car in good condition

Like the selection of cars and value

Car was bigger than we requested (Fiat 500 size requested, Seat Ibiza given to us. Much bigger than a Fiat 500). Also the damage to passenger side nit mentioned in report so we had to send pics off to Dollar or else we could have been accused of damage that was already existing

The Car condition was good. But there was no one to personally hand over the car. They just give you the parking number where the car is parked and you have to do all the inspection and check the car yourself. it will be good if a person comes along with you to the car and hands over. The thing I did not like is, though I had done all the Insurance, the guy at the counter over sells with unnecessary things by telling that it is better to take additional safty by paying 45USD to protect against tire punctures and other small mishaps by inducing fear into you. He also tried to sell another scheme where the petrol need not be full when you return the car. Adding all this your hire charges goes up significantly.

The long line for check-in was tiring. 2:00 pm. However, In the evening 7:00pm we walked past the check-in and it was empty. Coming from west coast of N.A. many flights arriving about 2:00 pm

Easy platform to use. Everything was as described in agreement.

Did the job

The car was great but the wait to pick it up was not good. They need more staff on the counter

Have used Dollar at Derry airport twice recently and on both occasions the staff have been very friendly, helpful and efficient in getting me on the road and booking the car back in on return.

Very easy and user friendly app for booking car hire

Waited in a huge queue ( way worse at LAX but still long & slow with only 1 guy at the counter !!!) Pushed extra insurance , telling you that you don’t have enough, so it always costs more ! Car was great , easy drop off

Flight was delayed by 14 hours , Qeeq customer service responded to my email very quickly

Car met expectations. The customer service during pickup and drop off vastly exceeded expectations. Cannot remember having dealt with such lovely people at a car rental desk in a very long time.

Platform worked well. Did what it was supposed to do.

SUV available immediately Staff very friendly and helpful

perfect

perfect

The payment looks not very familiar to me. I'm not sure about the charge detail. Is it compared with the one I booked in QEEQ? I need detailed information regarding the payment list.

Please summarize the whole payment info for me. Am I paying for QEEQ or Dollars? It looks like it's more charged fees to me.

受付カウンターで車のランクアップと保険の追加を勧められた。 人数と全ての荷物を見せたが、予約している車は小さ過ぎると言われた。 私は問題ない事を知っていたので、ランクアップしなかった。 不要な追加料金を払わされそうになった。 とても不信感。 地下の車を受け取る所に行くと、男性スタッフ1人で受付と「あなたの車これです。」と説明をしていた。 車を受け取るまでに、30分以上もかかった。 多数の客も私と同じく怒っていた。 スタッフ不足だと思う。 次回はレンタカー会社をdollarにしません。

Me realizan un cobro a la semana posterior a la entrega. No entiendo de qué se trata

Ninguno

Car was awesome . The counter staff Bill , was very helpful .

Staff very disinterested (Labor Day, why are we here?), only 2 cars in lot when I arrived, then another, to be mine, arrived for drop off, so got minor upgrade to medium SUV from medium saloon, as they didn't have anything else except 2 luxury enormous SUVs

Easy and cheapest I could find

El vehículo súper como y espacioso

QEEQ me proporcionó el mejor precio

The car and the counter staff exceed our expectations. The staff was extremely friendly and helpful, given us a lot of good tips