DOLLAR CAR RENTAL REVIEWS

Car was fantastic was given a choice of a Nissan or a Ford and took the Ford which was a lovely car to drive. No attempt to upsell and explained re bridge tolls very clearly

As ever process smooth and easy with no complications and best prices available

Car was good and pick up and drop off were easy. No issues at all. No hard sell for extras, insurance etc. It was quick and painless.

Great prices on my rental. I will happily use you again in the future.

God and fast service. I have never picked up or returned a car so fast.

In general I was satisfied. I didn't need any customer support, so I cannot rate that. The only cons was the sales man at the counter, who was trying to advertise and sell us extras when we wanted to pick up the care. And at some point we needed to tell him directly to stop and accelerate our process. It would be helpful if they consider the time they take to promote these services and the tiredness of their customers after long flights.

予想通りの車だった。ランクアップしてもらえたら嬉しかった。ただ、車の状態は特に問題なく走れた

保険もしっかり証明書が送られてくるし、支払いも予約も簡単で良かった

Leider nichts

カウンターで保険を執拗に勧められました。QEEQで加入していたので連携があるとスムースかと思いました。

カウンターで保険を執拗に勧められました。QEEQで加入していたので連携があるとスムースかと思いました。

Good company!

All good.

No

No

スムーズに手続き頂き、アドバイスも頂きました。ありがとうございました。

現地での日本語サービスが最高でした。元々カウンター等での英語でのやり取りは問題なくできますが、疲れて現地に着いているので、何も考えずに現地スタッフに着いていくだけでレンタル手続きが出来、交渉もして頂け（途中でブースターシートを購入予定なので、最初の数日だけ借りたいと交渉）、本当に助かりました！！

O carro era otimo, nos atendeu muito bem. Mas nao gostei da cobrança em valor alto no meu cartao de credito no ato da locacao. Na semana anterior, alugamos pela QEEQ tambem, pela Budget, que opera com a Avis, e a cobrança foi muito menor que com a Dolar-Hertz. Outra questao quem com a Dolar-Hertz, o seguro AXA- QEEQ só funciona por reembolso, ou seja, voce precisa pagar qualquer extra e depois negociar com o seguro. Já com a Budget- Dolar nao, o seguro AXA-QEEQ cobre os extras automaticamente. Tivemos nosso voo partindo de Malpensa cancelado e tivemos que mudar o ponto de devolução do carro para Bergamo. Ligamos para a Hertz- Dolar em Malpensa que nos informou que nao poderia fazer a mudança! Fui num balcão da Hertz-Dolar em Verona e felizmente a alteração pode ser feita sem custo extra e facilmente. Mas foi um stress com o atendimento pelo telefone. Por fim, na devolução do carro em Bergamo, o funcionario recebeu o carro mas nao deixou 100% claro se estava rudo OK sem extras. Resumindo, nao pretendo alugar novamente pela Dolar- Hertz, e recomendo a Budget- Avis.

Consultei online a QEEQ sobre a necessidade de mudar o local de devolução do carro, mas o atendente disse que nao conseguia resolver nada.

Yes good car

Car was nice and clean.

Satisfactory feedback.

Good experience But it takes very long time to pick up the car

Great service and clear communication from Zaharia (guy from India or Pakistan) - very charming and smooth service

Most of my experience was good. Especially when I needed to replace the damaged car in Philadelphia.

When I rang to advise Qeeq of the theft there was a language barrier and maybe my Australian accent was difficult to understand. He did his best and did actually help. He even called me back to see if I was ok and advised that we could get a new car with a police report.

Muy buen servicio a atención de las. Personas que estaban en mostrador

Muy buena forma de reservar y rápido

Great service

I’m a fan

I don't know if it's Dollar or Qeeq that's to blame but one allowed us to book a car that we were then told we would not be able to hire because it didn't have snow tyres. Given our rental was covering 1st Oct onwards and it is law in the parts of Canada we were in that snow tyres are on the car from 1st Oct I think it's unacceptable to rent someone a car that isn't legally drivable. We had to pay an extra £90 at pickup that we were not anticipating. This isn't really acceptable.

All ok

All good