BUDGET CAR RENTAL REVIEWS

It was okay. However, they didn't inform me in advance that the car was different from what I rented. Also, the screen couldn't sync the navigation, which was a bit inconvenient.

It was average. Can you believe the downtown pickup location had only two or three cars? I booked a Camry but got a Chevrolet with seventy to eighty thousand kilometers on it. The air conditioning didn't work well, and I didn't have time to get a replacement. Avoid this company.

No need to queue up

Very good

Very good and smooth.

The worst car rental experience. I had already informed the staff that I did not need any insurance, but they still added insurance items without my consent.

Check in process was quick and efficient. Staff was friendly. Airport is small so car was easy to find and return. There were a few issues: the car interior was dirty and stunk of pot and cigars upon pick up. The exterior had a few more dings and dents than a usual rental and the the tires needed alignment. When the car reached 70mph, it would shake. The speed limit on the highway in NM can be 75 in some locations but we just couldn’t drive that fast. Also, it appears I was charged an additional $6.51 for something when I returned the car but I have no idea what this was for as the description was vague & I only received an e-receipt a couple of hours later when I was no longer at the airport.

The Qeeq platform is always easy to understand. The price drop has never worked for any booking I have made and customer service has been friendly and helpful on the few instance I’ve needed them,

We rented a car for three days, but after driving it for just one day, the car broke down on the highway due to a malfunctioning cylinder. We had to wait by the roadside for almost an hour before the rental company arranged a taxi to take us back to the hotel. On the third day, we were told to go to the nearest location that had the necessary replacement vehicle, which was a 50-minute drive away. The rental company arranged a taxi to take us to the Avis branch. After waiting for half an hour, the staff at the branch informed us that our reservation had been canceled the previous day. There was no car available for replacement and we would have to place a new order if we needed a vehicle. They claimed they had no idea why we were sent there and didn’t know who arranged the taxi for us. Essentially, nobody knew anything and nothing could be verified. The service attitude from the rental company depended on the representative; initially, one staff member told me that since our contract was with the branch, we needed to resolve any issues directly with them. But I had paid all the rental fees to the 'rent a car' app! Later, another representative called, claiming to be a customer service specialist, and said they would help coordinate a solution. As of now, aside from the full payment already made for the first car, we also paid entirely out-of-pocket for the second car. The rental period was from July 14th to 17th. To this day, I haven't received any response regarding the issue. Staff at car rental companies in Spain generally don’t speak English, and the 'rent a car' customer service doesn't speak Spanish. If I ever rent a car in Spain again, I would directly book with a major rental company to avoid unnecessary complications and to ensure faster resolution of any issues (since third-party services seem to be of no help).

Quick and good service. I paid in full on QEEQ and there were no hidden charges when returning the car. The only downside is that Budget staff do not work on weekends, so I couldn't extend my rental. They gave me a new Nissan, which has full functionality including CarPlay.

Budget was good

Good

Fast and convenient, not much queue.

Free change from Suvarnabhumi to Chiang Mai, very convenient and considerate.

Very satisfied!

Friendly and good service with instructions.

The car pick-up and return process was relatively smooth. Due to communication issues, despite being informed that full insurance was purchased, additional insurance and other unreasonable fees (such as a toll device that cost over $100 as soon as it was installed) were added at the time of pick-up. After returning home, the post-rental service representative from the rental platform was very responsible and managed to recover most of my losses. It looks like I need to review the rental terms more carefully. This time, having a young man proficient in English with us ironically made us overlook this step. The contract was displayed on a very small screen, and due to fatigue from long-distance travel, we just signed after a brief verbal explanation. This serves as a valuable lesson. Thanks again to the post-rental service staff.

Labor is expensive in the US. There's staff at the car rental registration, and the rental agency has many counters. You can handle the process as soon as you arrive. Booked a Toyota RAV4, but got a very new Hyundai Tucson with only 29,000 km! Quite satisfied.

Very good

Not bad!

Not bad!

Overall satisfaction is 7 out of 10. The car handover service was very good, but they temporarily switched the Hyundai SUV to an MG, which was hard to drive and significantly downgraded the self-driving experience. Therefore, I can only give a mediocre overall rating.