BUDGET CAR RENTAL REVIEWS

Not bad, took only two minutes to pick up the car. Self-service return, just park in the spot and hand over the keys.

The service was okay, but I had to wait 10 minutes for my turn.

Good

The car was a bit old and poorly maintained. The car key was dead when I picked up the car, but the car was in motion when I got it. I didn't realize it until I stopped after an hour's drive, so I had to use the mechanical key for the next 10 days. On the third day, there was a tire pressure warning. I nervously found the nearest Budget store in a town nearby, but they said they wouldn't take care of a car not rented from them. I had to go to a repair shop myself, and fortunately, it just needed air and not a tire repair. The mechanic said the tire hadn't been inflated for a long time. The vehicle maintenance was terrible.

Thank you very much

The service was very enthusiastic

Very satisfied

I met kashif at the counter. He was really professional. It took 5 minutes for whole process. Car was out of my expectations. Really happy with the service. Would recommend to everyone.

The attitude, service speed, and patience of some rental company staff towards Asian or Chinese customers are questionable! There are significant differences compared to how they treat Western customers in similar situations!

Not bad

Very satisfied, the vehicle is very new, it's a Lynk & Co 01. The driving experience is excellent.

Excellent!

Good

Staff were very friendly and helpful.

Here is another example of overcharging with Budget Car Rental LAX and despite using them for years, I think this the last time. Booked and paid in full #40548011 for a mid SUV 27th Dec-9th Jan and when arrived for pickup said they didn't have one available. All they could offer was a Chevrolet Silverado 4x4 open back truck which was so impractical for business and luggage which got soaked in between hotels. I didn't want all the optional extras apart from the unlimited toll charges as I was advised there were tolls between LA and Vegas and to be fair it's been years since I went to CES in Vegas so accepted but that was a crock of sh**t as I didn't pass one in 2 weeks. On return we filled up at Mobil 765 N Sepulveda no more than 3 miles from the airport so as far as I was concerned was expecting just a charge for tolls..... On the 11th January I was charged a huge $485.50 for additional services including $142 for tolls, $97 for roadside assistance plus and a massive $190 for fuel. Scandalous!!!! We have spent the past 2 weeks disputing this through QEEQ which to be fair are brilliant but they are not budging despite even sending a fuel receipt from my expenses only 10 minutes before the vehicle was dropped off. This is not acceptable for a multinational repulatable company and should be ashamed of their practices. If this is not sorted soon then we are going to use our company solicitors to persue it further

Great booking platform and customer service excellent apart from having no real influence over the car companies

Average

It's okay

Very satisfied, easy to find

Average

When I went to pick up the car in the morning, I was greeted by a tall, dark-haired gentleman at the front desk on the left. Because I don't speak English, I had to use a translation device to communicate. He was very patient and even came out to the street to help me check the issues I mentioned. I'm very grateful for his help. When returning the car and handing over the keys at the front desk, a shorter gentleman asked if I had found their parking spot, noting that it could be hard to find. He was very warm and polite, and I appreciate their help!