BUDGET CAR RENTAL REVIEWS

Very good.

The overall service was acceptable.

Very satisfied

Excellent service, didn't push for additional insurance since we already bought full coverage.

It's acceptable

The service was okay. The store name wasn't mentioned in the order, making it hard to find. The store name is Budget. After knowing it, it was easy to locate.

The process is simple, no need to queue.

So far, very satisfied.

Excellent service, the car was in great condition.

Good

We had our booking canceled twice by the rental company. The first time was because the driver had a US license, not a Chinese one. The second time was because the reserved Kia Rio wasn’t available, and the staff suggested switching to a Toyota Corolla. On the third attempt, we booked the Toyota Corolla again, but when we arrived, they said there were no Corollas available and upgraded us to a Mercedes EQB 300 SUV. However, it turned out to be an electric car, and the range was only 194 miles, making it unsuitable for longer trips like to Miami. Unfortunately, charging stations in the Orlando area are scarce. During the 3 days we had the car, we could only fully charge it once on February 9th at a station 1.2 kilometers from the hotel. On the return date, February 10th, we drove to St. Cloud and tried three different parking lots to charge the car to the required 85%, but all required downloading an app, which we couldn’t get to work. In the end, we returned the car to the Orlando Airport location with about 60% charge, lower than the 85% required. Thankfully, a staff member was present, and after explaining the situation, we were only charged $0.12 for the electricity difference (see the receipt from February 10th attached).

Very good, easy to find

Overall, it was a good experience. After all, they are a big company. The car we got was clean, though it wasn't a Ford Focus but a Kia. There was a note in the car saying it had been cleaned. There was a small paint chip on the car door, which we photographed when picking up the car. So far there haven't been any charges or disputes.

Satisfied

Satisfied

Very satisfied

The waiting time in line was not long, but they only gave us the key when handing over the car, without any introduction or explanation about the vehicle. We had to figure it out ourselves later.

Renting a car was convenient, the vehicle quality was excellent, and the customer service was very good and efficient! Highly recommended!

There were quite a few people picking up cars, so I didn't get the model I wanted. However, I found the Jeep quite nice, especially for mountain and snowy areas.

The car rental service was quite good.