BUDGET CAR RENTAL REVIEWS

The car pick up was very straightforward with little or no ‘sales pitch’ for added insurance etc which was good however I did feel there was little or no information given regarding condition of car, road tolls etc which I would have liked.

QEEQ were excellent from the off.. The on line booking was simple and straightforward and the 1$Us deposit was very welcomed. We paid for the car the day before the pick up and were advised the cost had dropped by over £40 ( presumably exchange rate difference) which was a nice bonus and the refund was in my account 3 days after we returned the car. Also we booked a 4 door saloon and were given a mediumSUV

Creo que recibí un coche muy grande , para mi viaje en solitario. Bastante cómodo, pero sobrado.

We had an upgraded car, good. The damage assessment did not show all the scuffs and dents. Picking the car up from a multi story car park and a wet car prevented us seeing all the minor damage. We took photos as soon as we saw the multiple damage but found it impossible to upload them on the link sent to us. We have our fingers crossed that the return condition is acceptable and we have not had any notification of budget receiving the car back. (Key drop off out of hours)

A smooth booking service. I was surprised that bonus points from my fist booking was used to reduce the second booking. Well done.

Satisfied

Excellent

Budget is really disappointing. When returning the car, I was told to leave the keys in the car. I asked if I needed to go to the office for any procedures and the staff said no. Three days after returning to my country, I received an email claiming that I damaged the bumper and they need to make a claim. I returned the car around 12:50, but the photo showing the damaged bumper was taken around 19:40, a gap of seven hours. Why didn't they say there was an issue when I returned the car, but took a photo seven hours later and claimed I did it? Although I had full insurance, it wasn’t our fault and I don’t want to be unjustly charged. This was my first time driving abroad and didn't have experience. I was in a hurry and didn't take photos when returning the car. This rental experience was really terrible.

The fees were explained very clearly.

The rental car platform is very reliable, stay away from Budget.

The staff is helpful and the car condition is good. We saved more on the fuel consumption. Driving from Auckland, Rotorua and Wellington without worrying.

This website offer cheaper rates for car rental.

Average

Nordic people are so casual. Car pickup and return are convenient.

Good service

Satisfied

Overall satisfied

Budget and Avis are the same company. Overall, the process of picking up and dropping off the car was pretty convenient. Since there were no special circumstances in between, we only interacted with the rental company during pick-up and drop-off. Booked a Kona, but got an 80,000 km Mitsubishi ASX instead.

Simple and efficient

Very good

Very satisfied

Very satisfied

There was a long queue at the counter and the process was very slow. Al Ula airport is quite small, so I suggest that one person quickly gets off the plane and heads to the counter to handle the car rental procedures.