BUDGET CAR RENTAL REVIEWS

It took too long to pick up the car in New York, around 1 hour.

Quite smooth, encountered no issues.

Waited in line for over half an hour to pick up the car and another one and a half hours to get the car. The experience was particularly poor, but the return process was very fast.

Using the GPS, it's easy to find!

The pickup process is strange, there were no staff members throughout. It was a self-service pickup, but my name wasn't on the self-service station list, which took a long time to resolve.

The staff were patient. I added roadside assistance plus, but the deposit was still $200. The insurance for this model is excellent; the basic coverage has zero deductible and is handled by the rental company. Additional coverage can be added as needed.

The Asian female staff had a bad attitude

Very satisfied

Very satisfied

The service attitude is acceptable.

The car rental process was very fast.

Pretty good, but I hope the app can include options for road tolls.

Pretty good

Smooth process

Very convenient

All good

All good

The quality of the car was better than expected.

Satisfied

I originally booked a Model 3, but they gave me a different car model upon arrival.

Highly satisfied. Budget car rental was fantastic. We realized the day before our trip that we had rented an electric car instead of a gas car. The rental company informed us that it would be very inconvenient to use an electric car if we planned to go to Sweden and Norway, and suggested we switch cars. Initially, we tried a seven-seater, but it couldn't fit all our luggage. Finally, we got a Renault minibus, which was perfect for us. We paid a small additional fee. The vehicle was very new, and both pickup and drop-off were very convenient. Copenhagen has a free airport bus. We will choose Budget again for future trips. The staff was very nice!