The store's service attitude was terrible. They accepted the order even though there were no cars available. It took more than three hours to get a car. The air conditioning also had issues. This is the first time I've encountered a car with air conditioning problems.
It was easy to find the Rental Cars shuttle stop outside LAX airport. There were many Budget shuttles and the transfer to the store was quick. However, we waited in line at the store for 70 minutes before being attended to. The paperwork was slow and there were insurance upsells (which I declined). It took almost 2 hours before we could leave the store with the car. The staff noticed we had a lot of luggage and proactively arranged an SUV for us.
Both pick-up and drop-off were efficient. At drop-off, there was company staff in the parking lot to collect the car, with no unnecessary inspections. It's convenient and hassle-free.
I would still recommend renting, but the toll pass is a bit of a scam. However, it's a company policy, so just deal with it. The staff in San Francisco were very nice, but the African American employee at Ontario Airport in Los Angeles was not friendly. I personally felt that White or Hispanic staff were very friendly, while Asian and African American staff were not friendly to us.
Very satisfied. There was no pressure to buy insurance or hidden charges. The staff were easy to communicate with and had a good attitude. Do not rent an electric car, charging is very troublesome.
Guys, do not rent from the cheapest company. Initially, we chose them and faced multiple issues: their location is off the airport and requires a ten-minute drive, they couldn't process the credit card authorization (despite the card being fine), and then they asked for cash or suggested renting from a neighboring company. It felt like a scam. We decided to take a taxi back to the airport and rent from another company. It's better to pay a bit more for a hassle-free experience!
Very satisfied, no pushy insurance sales, and no hidden fees. The staff are easy to communicate with and very friendly. Don't rent electric cars; charging them is troublesome.
The queue for picking up the car was a bit long due to many rental customers, but the process was smooth and they informed me of everything without any hard selling.
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Belinda O'Neil
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