HERTZ CAR RENTAL REVIEWS

Overall satisfied

The rental process is quite convenient. The store will ask if you want to buy insurance; you can tell them you already purchased it during booking, so there won't be any additional sales pitches.

Very satisfied! The pick-up and drop-off process is simple, the vehicle and service are both good. The deposit was refunded within half an hour after returning the car.

I followed the instructions to return the car and received a bill with no additional charges, but my credit card was repeatedly charged at midnight for two consecutive days without any explanation or invoice. I have no idea what the charges are for, and neither Hertz nor the car rental platform have responded after a week! It feels extremely risky to authorize my credit card to them! The car was in good condition, but how can this unauthorized charge issue be resolved?

Very good.

Overall satisfied, except they cannot assist with parking tickets in Denmark.

The service is quite good, and foreign staff are fairly professional.

Quite satisfied

Very good

Very satisfied, great service attitude, and efficient processing!

The store is easy to find, and the service is okay. On Saturday, I had to wait in line for 2 hours. Make sure to bring a physical card; Apple Pay doesn't work, and neither does a US credit card linked to Apple Pay. Otherwise, you won't be able to rent a car. The name on the credit card must match the name on your driver's license. I rented a gas car, but was given an electric car with only half a charge. Charging took 40 minutes to add 30 kilometers. If you return the car after 8 PM, there's a $20 fee. Otherwise, you need to park it yourself and return it the next day.

During the paperwork process, the Hertz agent from Asia had a constant smile but also tried to persuade me to buy additional insurance and even encouraged an upgrade. Even though I had already purchased full insurance, he still claimed that I didn’t have roadside assistance. After repeatedly emphasizing that I had bought all the necessary insurance, he finally directed me to the car lot. Be cautious, as this is another potential pitfall. There were about five or six different cars parked, but only two of them were actually available for me. The others required an upgrade (if you accidentally took one, you might get stopped when leaving, wasting a lot of time). After taking several photos and confirming repeatedly, I finally got my car (there was no Ford Focus as I had reserved). Instead, I got a Kia Forte, which turned out to be nice to drive with lane-keeping assist. Driving from Los Angeles to Las Vegas was stress-free. American drivers are very disciplined, making the experience very enjoyable.

Very satisfied.

Did not get the reserved model; the vehicle performance was not good, lacking power.

Quite convenient!

Satisfied. It was a wonderful experience. We rented a child seat, which seemed unnecessary! The car broke down in the middle, as the battery was dead. The repair service arrived quickly. Thumbs up!

It's okay.

Very good, no extra insurance sales.

The service was excellent.

The service from the lady during pickup was good, but the gentleman during the return didn't pay any attention to me.