BUDGET CAR RENTAL REVIEWS

Overall, very satisfied

Very satisfied. I booked a Peugeot 208 gasoline car, but the store automatically upgraded me to a Mazda hybrid. The car was new, easy to drive, and fuel-efficient. Saved around 40 euros on fuel during a three-day road trip in southern France compared to my estimate. I'll stick with QEEQ and Budget for future trips to France, as they are both affordable and reliable.

Very good

The service is very flexible. We picked up the car in The Hague and returned it at Schiphol Airport. The rental period is calculated based on the actual pickup time.

Very satisfied

Pickup was convenient, completed in 5 minutes, and the vehicle was very new.

This is my second time renting from this specific location. I actually went out of my way to use this office instead of a closer one because the customer service here is always amazing. The manager is wonderfully accommodating, friendly and makes the pick up and drop off process a complete breeze. Definitely my favourite location for car hires in Pasadena / LA area.

Un Buick no es un EDGE, yo quería el EDGE, aunq se q me dirán q era “o similar”, pero no me vale El señor que me hizo el contrato fue un 10 de profesional Difícil encontrar el coche El personal de fuera RUDO y con pocas ganas de trabajar El coche tenía golpes Olía a una mezcla de curry con tabaco Warning “LOW OIL ENGINE” y lo único q hizo la señora del delivery fue resetear el warning y que me fuera WARNING low bat remote Etc etc etc MUY MAL EN CASI TODO Y LA ACTITUD DEL PERDONAL QUE PARECIA QUE LE DABA IGUAL TODO

Simple process

Useful email reminders and good to have whatsapp customer service as back-up

Efficient and satisfactory!

Overall satisfied

They kindly upgraded our car - Thank you Budget !

Great comms and text reminders.

The service at the store was excellent.

Avis and Budget are part of the same group, so we were assisted by an Avis representative. He was very polite, and the paperwork was processed quickly. Self-pickup of the car was very convenient.

Near Easter, there was no one at the Budget counter and the business was combined with AVIS. They upgraded my car to a Cadillac, but the key battery was dead. I had to replace it at an auto parts store, which cost 32 dollars.

I was upgraded to a larger vehicle at no extra cost after I had been in the parking garage No quibble with the attendant on duty he just got on with it as the original vehicle was not available

Great platform will use again

Although I informed them I had my own sunpass for the tolls and this was confirmed as ok, they failed to mention that the E-Toll they now use is linked to the car and not a box affixed to window. On return home $30+ taken in toll charges which are duplicate to my sunpass charges. Budget are dealing with this and are refunding after sending proof of the payments I had made

Would be better if I could amend the booking to another car at anytime, sometimes see different car at lower price. Only was to go for this better offer is to rebook completely and cancel the original, on other car rental sites you can just amend and chose the new offer and the difference in price is automatically given

The staff at Kennedy were really polite. I originally booked a car with Dollar, but due to a locked credit card, I had to switch the reservation last minute. I initially reserved a Toyota Camry, but they gave me a Kia W5. I noticed one of the tires had low pressure, so they replaced it with a Chevrolet Malibu. Although I felt the Malibu was a lower tier than the Camry, it was around 4:30 PM and I still had a 5-hour drive ahead to my destination. Because of the language barrier, I just took the car and left. Nonetheless, the staff were very accommodating, checked my order, confirmed I had full insurance, and asked where I was headed to determine if I needed an EZPass. Overall, I am satisfied.

Was informed online that I needed to wait two hours to pick up the car. Immediate rentals at the counter were much more expensive, and after waiting, the car options were significantly different.

Very satisfied