The car given was different from the one booked. A deposit of $254 was charged, and there was an additional unknown charge of $24, totaling over $278, which was not refunded. Online reviews are also bad. A scammy business. I hope there won't be any further cooperation.
The vehicle was downgraded and the pickup line took over an hour. The contracted model was unavailable, so they initially gave me a Kia. After coordination and waiting for 30 minutes, I was given a BMW 3 series.
Very good, but picking up the car took quite a long time. The staff realized that my luggage wouldn't fit in the reserved car, so they upgraded me to a bigger vehicle for free.
Overall satisfied, but they may not clearly explain the extra insurance you buy. Also, they did not mention that no refund will be given for unused fuel if you purchase the fuel waiver. Friends who rent from them again, if you already bought insurance on QEEQ, clearly inform the rental company not to buy any insurance and decide on the fuel waiver service based on your needs.
The flat tire wasn't detected, and it blew out after driving just a few kilometers. I waited five and a half hours for roadside assistance. Each time I called customer service, I had to explain the situation all over again. This was the worst experience ever.
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Dominic Harrington
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View more >Returning the car was convenient
The vehicle was downgraded and the pickup line took over an hour. The contracted model was unavailable, so they initially gave me a Kia. After coordination and waiting for 30 minutes, I was given a BMW 3 series.
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