BUDGET CAR RENTAL REVIEWS

The time spent on picking up the car was longer than expected. We waited for almost an hour to get our car.

Didn't quite understand how the third party insurance from AXA work. Was surprised when I was told that I had to pay the excess of up to $6000 upfront if any accident occurred during my trip. I thought the claim process should be between AXA and Budget and should not involve the user

The address of this rental car company on the website is incorrect. Tried Google and Apple maps! The phone number doesn't work, and all the provided contact information is wrong. Neither could the booking site provide the correct and valid information for the rental car. We couldn't find the place based on the provided address, and even the locals said the address doesn't exist. Later, we took a taxi to another Budget location, and they gave us the correct address for the rental car office, taking over 3 hours to finally get the car in Medina. The return process was equally frustrating. The staff at the return location only spoke Arabic. We had previously confirmed via email that the extra mileage fee was 0.63 local currency per kilometer, but the return staff claimed it was 3 local currency per kilometer! Overall, this has been the most tiring and unprofessional car rental experience.

Great service and good vehicle conditions.

I'd booked a rav4 6 weeks before arrival. It was not the car I pre booked. The young man on the counter was useless. Sent me to another collection point 30mons drive away where I was told I could swap for the car I booked The agent on the desk was even more rude and unhelpful than the first guy. Summary ... make sure you get written confirmation with regards your order before arrival.

Your counter staff was lovely, very helpful and informative, couldn’t ask for better

Booking was easy but it wasn’t immediately obvious which provider to go to at the rental hub.

i initially got a suburban which was extremly dirty and in poor condition, i went back to budget and they did their best to gove me a batter car. thanks for Katty's effort, my experience was great

all good, cheapest price and delivered as promised

Satisfactory

I booked a Corolla sedan but they gave me a pickup truck. Thankfully there were only two of us, otherwise the luggage wouldn't have fit.

Very satisfied

Car was dity on pickup. No floor mat on passanger side

Provided return instructions during pickup

I recommend QEEQ for overseas car rentals, as they provide numerous service reminders.

excellent team

excellent

The service attitude was very poor, and the prices were twice as high as other companies.

Very satisfied

Very satisfied

Received a hyundai Ioniq 5 instead of the tesla, car was nice and very confortable. The representative who helped us with the pickup seemed in a rush and wasn't really explaining stuff fully like tolls and how to do the drop-off after hours.

Very smooth process and costumer service was very helpfull with doubts.

I often use Budget for car rentals. Highly recommended.

Good