Really good experience. The Alamo counter at Munich Airport was excellent—super efficient and the staff were friendly and helpful. Check-in and paperwork were handled really fast. They’d run out of the VW Passat I originally booked, so I paid a bit extra to upgrade to a 5 Series Touring. Totally worth it, it drove great.
They had the car delivered straight to the pier for us, but the driver was quite late. After we got off the ship we wandered around the pier for a long time and still couldn’t find him. In the end, a very kind driver from another rental company helped us call their office, tracked down the delivery driver and told us he was still on the way. We ended up waiting quite a while before the car finally showed up. The driver himself was decent overall and gave us a clear walkthrough of the car before leaving.
When returning the car, because we had scraped a bus earlier, they asked me to pay 27,000 rupees and promised to send me the repair invoice the next afternoon. I still haven’t received anything yet. (I was following your customer service’s advice to pay first, then get the repair bill from them and claim it back afterwards.)
The car itself was in good condition, fairly spacious, and the trunk was big enough for four suitcases (two 24-inch, one 22-inch, and one 20-inch).
Booked an X5 originally, but they didn’t have it in stock. Paid about $200 extra for 8 days to upgrade to an X7—totally worth it, super smooth and easy to drive.
They gave us a brand‑new car (registered Jan 2026), but it didn’t come with built‑in navigation. Overall though, the service was pretty good and both pick‑up and drop‑off were smooth.
Super convenient and really honest staff. After returning the car I realized I’d left my driver’s license inside, and they immediately drove it back to me at the airport.
I’d seen so many horror stories about renting cars in Italy on Xiaohongshu that I was really nervous, but I still took a chance on this local company—and it ended up being a great experience in every way.
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