Overall the service was great. The Black guy at the counter was really friendly and talked me into getting full coverage. Since I only drove in the city and parked in a garage at night, it felt a bit unnecessary and I ended up paying an extra 200 bucks. When we returned the car, one of the older staff noticed we’d left our bag at their office and personally drove us back to pick it up, then took us to the airport again. Their attitude was amazingly good.
Booked a Ford Focus but got a Kia K4 instead. I wasn’t expecting much from Kia at first, but once I picked it up I realized the space was way bigger than the Focus, it was a pretty much brand-new car with just over 9,000 km, and the tech was great too. I was really happy with it. They didn’t try to upsell me at pickup—probably because I’d already taken full insurance—and returning the car was super easy as well.
I was charged a fine saying i did not return the car with full tank even thou the car was returned with full tank fuel. So make sure to keep your reciepts and take videos before returning the car.
The counter is really small with just one staff member, so things move a bit slowly. We didn’t make it in time to pick up the car on the day we booked, so we went the next day and our original car type was no longer available—they gave us an SUV instead. We waited a little while to get the car, but it was very new and super clean. Returning it was easy too, we just had to drop it off in the hotel parking lot.
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