I’d already bought insurance back home, but when I got there they pushed me to add more. I don’t really speak the language, and they made it sound like I couldn’t pick up the car without it, so I just went ahead and paid for the extra coverage.
I didn’t give a full score this time mainly because they showed up 7 minutes late for pickup and 11 minutes late for drop-off. The car itself was a bit old, though it was still pretty easy to drive.
Overall pretty happy with the service—just wish the line had been shorter. Picking up and returning the car at the airport was really convenient and easy to find.
Car was in good shape with plenty of power and smooth acceleration. Service was decent and communication was easy. The only downside is Malaysia’s highway ETC system—it’s really inconvenient and has trouble reading at almost every toll gate.
Handling a minor accident was really hassle-free, but it was kinda weird that we couldn’t reach them by phone at all—the platform had to step in and contact them for us.
Couldn’t receive the SMS on my international phone when I called customer service, so I couldn’t book the shuttle and just had to wait for it to show up on its own. Luckily, it came pretty frequently.
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