Couldn’t receive the SMS on my international phone when I called customer service, so I couldn’t book the shuttle and just had to wait for it to show up on its own. Luckily, it came pretty frequently.
We were renting a car to go skiing, so we proactively asked for snow tires just in case. After some bargaining, the price dropped from €70 a day to €36 a day. The full deposit was refunded two days after we returned the car.
The car was almost brand new with only about 10,000 km on it. Both pick-up and drop-off were easy to find, and the staff were professional and efficient.
Pick-up at Brisbane Airport took quite a while – there were only two counters, shared with another rental company, so we waited around 30 minutes in line. That said, the staff were friendly and helpful, which made the wait more acceptable.
Really great rental experience this time. I landed in Tucson pretty late, but thanks to the clear instructions on my booking it was super easy to find the rental location. The staff were very friendly and professional, didn’t try to upsell me anything, and processed everything quickly. Picking up the car was smooth and straightforward. Returning the car was just as easy: even though there were several cars ahead of me, the staff checked mine very quickly. The whole return process took less than 10 minutes—they just walked around the car once and that was it, no delays at all. Overall, incredibly convenient.
Pick-up and return at the store were super smooth, staff were friendly and helpful, and the deposit was refunded quickly. Just a heads-up: adding extra drivers costs extra.
The staff at pickup didn’t speak any English at all, so it was really hard to communicate. The diesel car also needed AdBlue, which from what I understand shouldn’t be something the renter has to pay for, but the car kept giving warnings and everything I found online said the engine might not start if the level got too low. We ended up buying 4 liters for 176 TRY, and I honestly think that cost should be reimbursed.
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