Really good rental experience overall. The car was very new and fuel-efficient, with just over 5,000 km on it. Just make sure you pay close attention to the parking signs when returning it, otherwise it’s easy to end up in the wrong place.
Got exactly the model we wanted on Oahu, the car was pretty new, well equipped, and having CarPlay made it super easy to use phone navigation. The Dollar counter at Honolulu Airport had a normal line and the wait time was totally acceptable.
It was our first time renting a car overseas and everything went really smoothly. Pick-up was very quick, and the staff clearly walked us through all the details. The car we got was exactly the model we booked on the platform, and it was in pretty good condition. Our friends who drove it all felt it handled well. Returning the car was just as smooth: they checked it quickly and told us on the spot that both the car condition and fuel level were all good. After we got back home, we soon received the toll and parking bills, and as soon as everything was settled, our deposit was unfrozen right away. This city is by the sea, so the car got covered in bird droppings when parked outside. We thought we’d be charged a cleaning fee, but there was none—clearly the rental company understands that bird mess is just part of being in a coastal city and not something we did on purpose, which felt very considerate.
They gave me the car with almost no fuel, which I’m really not used to, and the check engine light came on while I was driving, which made me super nervous.
Staff were pretty nice both at pickup and drop-off. But the Forester they gave me was a really old model with no wireless CarPlay, so I had to use my phone for navigation the whole trip and mount it above the dashboard. It was tiring to look at and it kept almost falling off.
Had a bit of trouble with my phone signal at the airport, so I had to call the rental company, but the pickup spot was easy to find and the shuttle showed up in about 10 minutes. Overall the service was pretty good.
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