QEEQ CAR RENTAL REVIEWS

Got off the plane at Kona, waited just a bit at the rental car shuttle stop and the shared Avis/Budget bus showed up. Avis is the first stop at a nearby lot, so it was pretty easy to find. Just note: if you’re not an Avis VIP customer, you have to go in through a different entrance to get to the counter. There were almost no other customers, so I was first in line and didn’t have to wait at all, which really surprised me.

I specifically wanted a Ford Explorer (mainly because it’s 4WD across the lineup), but the Avis rep clearly didn’t want us taking that kind of car up to the observatory. He kept insisting there were no Explorers available and tried to put us in a “similar” KIA. Since it wasn’t 4WD, we refused and said we’d rather come back early the next morning to see if an Explorer showed up. After going back and forth for a while, he suddenly said he’d “go check the garage” – and magically found an Explorer. Honestly, it felt like he’d been bluffing us from the start. Anyway, we ended up getting what we wanted, so at least it all worked out in the end.

That said, the car itself was clearly on the older side and not in great condition. The third row was supposed to fold flat, but the headrest release was broken, so it would never go fully down. We had to wrestle a few 28-inch suitcases into the trunk and ended up sweating through the whole process. Over the next few days, once we drove over to Hilo, the screen suddenly started showing a “Tire Pressure Sensor Fault” warning, which gave us quite a scare on the road. Thankfully it was just the sensor – the tires themselves were fine.

The rental process was super quick and professional. They handled everything in English the whole time. As long as you’ve got your driver’s license, the little paper permit, and a physical credit card ready, you’ll be done in no time—and the car I got was pretty new too.

Excellent.

Excellent service, really happy with everything.

Everything was great – the car was really new with low mileage, and the whole trip went smoothly.

Service was excellent and everyone was super patient. My English isn’t great, but the staff kindly used a phone translator to explain everything to me. Both pickup and return were really quick and easy—when returning the car, you just hand back the key and you’re done.

Super reliable company – they’re really thorough and responsible, especially when it comes to checking the car.

Really happy with this rental company. My flight landed in the middle of the night and the staff were still super friendly, patient and attentive, with no pushy upselling at all.

Super efficient service.

Everything else was great, but we paid €100 to rent snow chains and they only gave us snow socks. When we were crossing a mountain pass in Switzerland, the local police required actual chains, so we had to buy another set on the spot for 150 CHF.

They even let me pick up the car early and arranged everything really smoothly.

The car was small but totally enough for us, and the price was great. Staff were all really friendly and helpful, so overall it was a very good experience.

Super convenient and the staff were really friendly and welcoming. I’d definitely book with you again next time.

Fast service and no pushy upselling at all.

They added about $120 of extra insurance and told me the insurance company would reimburse me for it. Is that really how it works?

The rental company was great, it’s a local business and the whole process went really smoothly.

Super satisfied with the whole experience.

Upon booking letting know of the bond that has to be paid

Was pretty smooth

Everything went really smoothly and was super convenient. The front desk staff were great too—no hard selling at all and they fully respected our choices.