There were tons of people and no cars available at first, everyone was just waiting. Maybe because we had kids with us, we only waited about 15 minutes. They didn’t try to hard-sell any extras either, just asked about them briefly and that was it.
Picking up the car at the airport was super easy. The only downside was that over Chinese New Year there weren’t as many car options and prices weren’t as good as usual, but everything else was great. The staff asked if I wanted to add roadside assistance, I did the math and decided to get it—just over NZD 11 a day for peace of mind while driving.
Pick-up took a bit long while they were confirming the booking, but returning the car was super easy. They just checked the fuel was full, the guy walked around the car once and that was it. I was honestly surprised, because I’d read online that returns can be really strict and they’ll try to find every tiny scratch to cause trouble, but that didn’t happen to us at all. The chubby uncle who handled the return was really nice. I’d definitely consider renting from them again next time.
Pick-up and return were fine, all handled by the same company, but once I had an accident their customer service just kept passing me around. It took them 2–3 hours to actually sort things out.
When I went to pick up the car I’d booked, the right rear tire was low on pressure, so Dollar immediately upgraded me to a better model. Definitely a five-star experience!!!
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