Staff were pretty good, but the car itself was really dated – well over 10 years old – and the wheel alignment was off, so it kept pulling to the left while driving.
They ended up switching me last minute to a VW Golf 8R with about 90,000 km on it, but the car was actually in great condition and both pickup and return were really quick and hassle-free.
The staff were really professional and friendly, and they did their best to accommodate everything I asked for, which made the whole rental process much more convenient.
Overall it was okay. As soon as I got off the plane I went straight to the rental counter and there was a long line, waited ages. Every other counter had two staff, but Europcar only had one. The guy at the counter tried to upsell me insurance, but I turned it down.
Service was great. The drop-off location closes at 5:30 pm, so if you’re returning the car later you need to call ahead, then just leave the keys in the mailbox by the door.
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